VANESSAH MCCARROLL
Sandy Springs,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Salesperson
Tiger Hunt Autos
01.2023 - 03.2024
- Proficient in using CRM software to manage customer relationships and track sales leads -Strong negotiation skills that resulted in closing deals and maximizing profitability -Expert knowledge of various car makes and models, providing valuable insights to customers
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Completed registration paperwork and sales documentation.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Responded to customer enquiries via telephone and email.
Customer Service/Sales Associate
Fiserv Inc
10.2019 - 01.2023
- -Proficient in debt collection techniques, including negotiation and payment arrangement strategies. - Skilled in using collection software and systems to track accounts and manage collections efficiently -
- -Strong communication skills, with the ability to effectively communicate with debtors and provide excellent customer service - Proven track record of meeting collection targets and deadlines consistently
- - Knowledgeable about relevant laws and regulations related to debt collection, ensuring compliance at all times -Handled 60-100 calls daily
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Office Manager
UniverSoul Circus
01.2016 - 10.2019
- Office Manager with 5+ years of experience overseeing daily operations , training and managing a team of sales and customer service representatives.
- -Skilled in handling customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
- -Proficient in managing administration activities, including scheduling appointments, managing reservations, and handling check-ins and check-outs. -
- Strong communication and interpersonal skills, able to effectively interact with customers, staff, and management.
- -Experienced in training and supervising staff to deliver exceptional sales, customer service training and maintain a professional office environment.
Client Service Coordinator
Ivie & Associates Inc.
03.2004 - 09.2015
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Collaborated with sales representatives to onboard new clients seamlessly into our services offerings, ensuring a smooth transition process for all parties involved.
- Assisted in the development of training materials focused on improving team performance and knowledge in addressing complex client needs.
Education
Psychology -
OSU
12.2003
Business Admiration -
Wrights Business School
12.1994
Skills
- Management Skills
- Critical Thinking in Leadership
- Problem-solving skills:
- Prompt and efficient
- Empathy and understanding
- Friendly and helpful interactions
- Sales
- Complaint Handling
- CRM Software
- Call center experience
- Team training and development
- Marketing
Accomplishments
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
- Supervised team of 10 staff members.
- Received over 20 outstanding client engagement with customers for 8 consecutive quarters.
Timeline
Salesperson
Tiger Hunt Autos
01.2023 - 03.2024
Customer Service/Sales Associate
Fiserv Inc
10.2019 - 01.2023
Office Manager
UniverSoul Circus
01.2016 - 10.2019
Client Service Coordinator
Ivie & Associates Inc.
03.2004 - 09.2015
Business Admiration -
Wrights Business School
Psychology -
OSU
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