Vanessa Hope Johnson
Laurel Springs,NC
Summary
Insurance agent with 11 years of experience that is accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance products and plans with a wide array of competitor offerings. Persuasive communicator with personable style. Ready to help company and it's team achieve growth and goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
Lifestore Insurance Services
01.2013 - Current
- Assisted with Led training of new hires, contributing to the development of skilled personal lines account managers within the company.
- Facilitated smooth transitions during times of company growth or restructuring by adapting quickly to new systems and processes while maintaining high-quality service standards.
- Increased overall productivity by streamlining administrative tasks such as processing endorsements, cancellations, and billing inquiries.
- Designed presentations and marketing materials to promote insurance products.
- Enhanced client satisfaction through proactive outreach initiatives, including annual policy review reminders and personalized follow-up communications.
- Rapidly grew and maintained a strong book of business in property, casualty, life and health.
- Holds P&C license in both North Carolina and Tennessee.
Office Manager/Designer
Closet Design Center
04.2009 - 12.2012
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Designed closet systems on KCDW Software and meet with customers in the showroom to review layouts.
- Scheduled appointments and confirm scheduled jobs.
Billing Clerk/Office Manager
Appalachian District Health Department
06.2006 - 03.2009
- Supported audit preparation efforts by providing well-organized documentation related to billing transactions, ensuring compliance with internal controls requirements.
- Assisted with scheduling of case managers.
- Generated daily, weekly and monthly reports.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Kept management informed of account statuses through regular reports detailing outstanding balances and collection efforts, supporting informed decision-making processes.
- Responded to customer concerns and questions on daily basis.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
Education
Associate Diploma In Business Administration - Business Administration
Kings College
Charlotte, NC05.1998
Skills
- Excellent sales skills
- Insurance product knowledge
- Records Maintenance of agency management system
- Property insurance
- Health insurance
- Casualty insurance
- Life Insurance
- Vision and dental insurance
- Policy Renewals
- Industry Regulations Knowledge
- Insurance Claim Regulations
- Account Management
Certification
- Licensed for 11 years in the states of North Carolina and Tennessee.
Timeline
Personal Lines Account Manager
Lifestore Insurance Services
01.2013 - Current
Office Manager/Designer
Closet Design Center
04.2009 - 12.2012
Billing Clerk/Office Manager
Appalachian District Health Department
06.2006 - 03.2009
Associate Diploma In Business Administration - Business Administration
Kings College
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