Summary
Overview
Work History
Education
Skills
Languages
Skills
Timeline
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Vanessa I. White

Laurinburg

Summary

Organized and dependable goal-oriented candidate successful at managing multiple priorities with a positive attitude, reliability, and adaptability. Willingness to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Overview

12
12
years of professional experience

Work History

Business Manager

Faded K9 Dog Grooming
12.2021 - Current
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.


Receptionist Coordinator

Faded K9 Dog Grooming
10.2019 - 2021
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
  • Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
  • Collaborated with team members to ensure seamless coordination of daily operations and special events.

Professional Pet Stylist

Faded K9 Dog Grooming
09.2019 - Current
  • Enhanced customer satisfaction by delivering high-quality grooming services tailored to individual pet needs.
  • Streamlined appointment scheduling for increased efficiency and improved client experience.
  • Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
  • Developed strong relationships with customers, resulting in repeat business and positive referrals.
  • Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
  • Participated in continuing education courses to stay up-to-date on industry trends and best practices.

Professional Pet Stylist

Pet Sense
12.2017 - 12.2019
  • Mentored junior stylists, providing guidance on grooming techniques and customer service skills.
  • Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
  • Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
  • Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue for the salon.
  • Handled customer concerns professionally, working towards swift resolution while maintaining a positive rapport with clients.

ARC

USPS
02.2017 - 10.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Business Manager/Administrative Assistant

AMIkids
10.2015 - 10.2017
  • Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
  • Maintained, verified and updated privileges for credentials files, insurance and legal documentation.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Developed a comprehensive budget plan to maximize resources and control expenses in alignment with company goals.

Cashier Team Lead

Petsmart
01.2014 - 02.2016
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Team Leader Manager

Hibbet Sports
12.2013 - 08.2014
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.

Education

Associate of Science - Veterinary Technology

Penn Foster Career School
01.2025

Associate of Science - Pharmacy Technology

Sandhills Community College
05.2014

High School Diploma -

Bel Air High School
06.2012

Skills

  • Strategic Planning
  • Customer Service
  • Operational management
  • Point of Sale proficiency
  • Problem-Solving
  • Teamwork and Collaboration
  • Budget Administration
  • Office Administration

Languages

Spanish
Limited Working

Skills

  • Data Entry
  • Time Management
  • Documentation And Reporting
  • Proficiency in quick books

Timeline

Business Manager

Faded K9 Dog Grooming
12.2021 - Current

Receptionist Coordinator

Faded K9 Dog Grooming
10.2019 - 2021

Professional Pet Stylist

Faded K9 Dog Grooming
09.2019 - Current

Professional Pet Stylist

Pet Sense
12.2017 - 12.2019

ARC

USPS
02.2017 - 10.2017

Business Manager/Administrative Assistant

AMIkids
10.2015 - 10.2017

Cashier Team Lead

Petsmart
01.2014 - 02.2016

Team Leader Manager

Hibbet Sports
12.2013 - 08.2014

Associate of Science - Pharmacy Technology

Sandhills Community College

High School Diploma -

Bel Air High School

Associate of Science - Veterinary Technology

Penn Foster Career School