VanessaJanel Castillo
New Braunfels,TX
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Holiday Inn Club Vacations At Canyon Lake
05.2023 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Developed and maintained positive relationships with guests for satisfaction.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
Team Lead
Signify
09.2022 - 03.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
Secretary Coordinator
Son's Getaway's
05.2022 - 08.2022
- Handled incoming calls professionally while directing callers to appropriate personnel quickly.
- Served as a liaison between management and clients, fostering positive relationships through professional communication.
- Prepared and distributed meeting materials, ensuring timely access for all attendees
Front Desk Receptionist
Contessa
06.2021 - 03.2022
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Confirmed appointments, communicated with clients, and updated client records.
Skills
- Clerical duties
- Revenue management
- Staff Training
- Reporting capabilities
- Safety and security procedures
- Effective Planning
- Hospitality services
- Invoicing and Billing
- Payment Processing
- Coaching and Mentoring
- Guest Reception
- Computer Skills
- Teamwork and Collaboration
- Registration
Education
GED -
08.2005
Timeline
Front Desk Agent - Holiday Inn Club Vacations At Canyon Lake
05.2023 - Current
Team Lead - Signify
09.2022 - 03.2023
Secretary Coordinator - Son's Getaway's
05.2022 - 08.2022
Front Desk Receptionist - Contessa
06.2021 - 03.2022
Navarro GED Program - GED,
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