Summary
Overview
Work History
Education
Skills
Honors & Activities
Timeline
Generic

Vanessa Lee Beckett

KAILUA KONA,HI

Summary

Results-driven leader with a strong background in team management and project execution within the hospitality sector. Skilled in developing efficient processes and aligning team efforts with organizational goals. Known for fostering a collaborative environment and consistently achieving high standards of service and customer satisfaction.

Overview

23
23
years of professional experience

Work History

Server

Royal Kona Resort
02.2024 - Current
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Collaborated with kitchen staff to synchronize food preparation and delivery processes.
  • Trained new servers on menu items, service standards, and operational procedures.
  • Managed cash register operations, processing payments accurately and efficiently.

Banquet Captain

Rosewood Kona Village Resort / Server
04.2023 - Current
  • Supervised banquet staff to ensure efficient service delivery and guest satisfaction.
  • Coordinated logistics for events, including setup, execution, and breakdown processes.
  • Trained and mentored new team members on service standards and operational protocols.
  • Implemented process improvements to enhance workflow efficiency during large-scale events.
  • Collaborated with kitchen staff to synchronize meal timing with event schedules.
  • Managed inventory of supplies, ensuring all necessary materials were available for functions.
  • Resolved guest inquiries and concerns promptly to maintain positive experiences at events.
  • Conducted post-event evaluations to identify areas for improvement in service delivery.
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Oversaw timeliness and quality of food delivery at high-volume events.

Childcare Provider

Malihini Keiki Care
02.2005 - Current
  • Supervised daily activities, ensuring safety of children in care.
  • Developed and implemented tailored educational programs to meet children's needs.
  • Organized recreational activities to enhance social skills and teamwork.
  • Communicated progress effectively with parents to support child development.
  • Sanitized dishes, surfaces, and toys to prevent germ spread.
  • Cultivated strong relationships with families through regular updates and trust-building.
  • Ensured proper supervision ratios during indoor and outdoor activities for child safety.
  • Created age-appropriate crafts and activities to engage children's interest.

Preschool Teacher's Assistant

Kamehameha Schools
02.2020 - 10.2021
  • Assisted educators in implementing lesson plans and activities for diverse learning needs.
  • Supported daily classroom operations, fostering positive and engaging environments for students.
  • Collaborated with teachers to monitor student progress and adjust instructional strategies.
  • Organized educational materials to enhance preschool learning experiences.
  • Developed creative activities promoting social interaction and cognitive growth among children.
  • Facilitated engaging circle time sessions with songs, movement activities, and collaborative games.
  • Promoted language development through interactive storytelling techniques.
  • Provided empathetic support to children, building resilience during challenging situations.

Banquet Server / Captain

Four Season Hualalai Resort
07.2009 - 02.2019
  • Coordinated guest communications to promote engagement and satisfaction. Managed setup and breakdown of events, ensuring seamless transitions. Delivered exceptional guest experiences through personalized service and attention to detail.
  • Coordinated with kitchen staff to maintain timely food service and presentation standards.
  • Delivered exceptional service during high-profile events, ensuring guest satisfaction and smooth operations.
  • Trained new staff on service protocols, enhancing team efficiency and consistency in guest interactions.
  • Oversaw banquet setup and breakdown processes, optimizing workflow and minimizing disruption during events.
  • Implemented process improvements for inventory management, reducing waste and improving resource allocation.
  • Resolved guest inquiries and issues promptly, contributing to an elevated dining experience at the resort.
  • Mentored junior servers, fostering skill development and promoting a collaborative work environment.
  • Collaborated with event planners to customize service experiences tailored to client preferences and needs.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Banquet Server

Mauna Lani Bay Hotel
06.2007 - 06.2018
  • Coordinated setup and breakdown of banquet events, ensuring seamless execution.
  • Served food and cocktails while maintaining high customer satisfaction standards.
  • Collaborated with kitchen staff for timely meal service during peak events.
  • Implemented inventory management practices to optimize supply usage for preparations.
  • Led pre-event briefings to clarify roles and expectations among team members.
  • Enhanced workflow through feedback sessions, improving overall efficiency.
  • Managed multiple tasks under pressure in fast-paced environments, ensuring smooth service.
  • Developed training materials that streamlined onboarding processes for new employees.

Culinary Specialist

United States Navy USS George Washington CVN-73
01.2003 - 01.2004
  • Supervised culinary operations, ensuring compliance with safety and sanitation standards.
  • Developed menu plans addressing dietary needs of diverse crew members.
  • Trained junior personnel on food preparation techniques and kitchen equipment usage.
  • Managed inventory control, reducing waste through efficient stock rotation practices.
  • Collaborated with supply chain teams to source high-quality ingredients for meal preparations.
  • Streamlined kitchen workflows, enhancing productivity and service delivery during meal times.
  • Conducted quality assurance checks, maintaining consistency in food presentation and taste.
  • Led initiatives focused on improving meal satisfaction among crew members through feedback analysis.

Education

Bachelor's Degree - Psychology

UH Hilo
HI
05.2021

Associate's Degree - Liberal Arts

West Hawaii Community College
HI
05.2007

High School Diploma - General

Konawaena High School
HI
06.1999

Skills

  • Depedable, Committed, Motivated
  • Excellent customer Service Skills
  • Ability to work Independently
  • Very organized, Persistent & Consistent
  • Attentive to detail, creative, Friendly
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Customer service
  • Team collaboration
  • Sales techniques
  • Supply restocking
  • Quality control
  • Table bussing
  • Allergy awareness
  • Dining area maintenance
  • Beverage preparation
  • Order management

Honors & Activities

I was enlisted in the military for 4 years and got with honorable discharge.

Timeline

Server

Royal Kona Resort
02.2024 - Current

Banquet Captain

Rosewood Kona Village Resort / Server
04.2023 - Current

Preschool Teacher's Assistant

Kamehameha Schools
02.2020 - 10.2021

Banquet Server / Captain

Four Season Hualalai Resort
07.2009 - 02.2019

Banquet Server

Mauna Lani Bay Hotel
06.2007 - 06.2018

Childcare Provider

Malihini Keiki Care
02.2005 - Current

Culinary Specialist

United States Navy USS George Washington CVN-73
01.2003 - 01.2004

Bachelor's Degree - Psychology

UH Hilo

Associate's Degree - Liberal Arts

West Hawaii Community College

High School Diploma - General

Konawaena High School

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Vanessa Lee Beckett