Summary
Overview
Work History
Education
Skills
Quote
Timeline
GeneralManager

ROSALYNN RAZO

Calera,AL

Summary

Detail-oriented professional with extensive experience in financial administration, account management, and operational efficiency. Skilled in processing payments, managing vendor relationships, and maintaining accurate financial records while ensuring compliance with accounting procedures and policies.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Pizza Hut
03.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Warehouse Lead

Printswell Inc
09.2020 - 03.2022
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Supervised and trained new staff in performing census.

Account Manager

777 Music
09.2012 - 09.2020
  • Minimized waste by strictly following packing procedures and reducing volume of packaging materials used to prepare shipments.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Streamlined internal processes for better efficiency in account management tasks.

Bartender /Server

Olive Garden
10.2017 - 03.2018
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Certified Trainer /Bartender / Server

Bravo Italian Restaurant & Bar
12.2015 - 06.2017
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.

Manager

McDonald's
01.2009 - 12.2010
  • Tracked receipts, employee hours and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Accomplished multiple tasks within established timeframes.

Bookkeeper / Retail

Hugo Bonded Locksmith
01.2007 - 10.2008
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Managed inventory worth of locks and repair supplies.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.

Receptionist

South Lake Tahoe Realtors
10.2006 - 11.2007
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Balanced Owner's availability, customer schedules and maximum load levels when scheduling appointments.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Education

Bachelor of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
06-2026

Skills

  • Reporting and analysis
  • Vendor invoice processing
  • Data entry
  • General accounting
  • Year-end reporting
  • Account management
  • Expense tracking
  • Data analytics
  • Accounting familiarity
  • 65 WPM typing speed
  • Bookkeeping
  • Attention to Detail

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

General Manager

Pizza Hut
03.2022 - Current

Warehouse Lead

Printswell Inc
09.2020 - 03.2022

Bartender /Server

Olive Garden
10.2017 - 03.2018

Certified Trainer /Bartender / Server

Bravo Italian Restaurant & Bar
12.2015 - 06.2017

Account Manager

777 Music
09.2012 - 09.2020

Manager

McDonald's
01.2009 - 12.2010

Bookkeeper / Retail

Hugo Bonded Locksmith
01.2007 - 10.2008

Receptionist

South Lake Tahoe Realtors
10.2006 - 11.2007

Bachelor of Science - Business Administration And Management

Colorado Technical University

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ROSALYNN RAZO