Vanessa M. Calle
Poughkeepsie,NY
Summary
Motivated individual with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented caseworker offering extensive knowledge of services, treatment options and issue resolution methods for youth and culturally diverse cases.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home & Community Based Services Respite Caseworker
The Children's Home Of Poughkeepsie
11.2022 - Current
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Provided crisis intervention services, ensuring safety and stability of clients during challenging situations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Implemented evidence-based practices in casework, enhancing overall effectiveness of service delivery.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Delivered ongoing support for families learning to navigate community resources and pillars.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Educated clients and families on mental health, wellness and recovery topics.
Operations Manager
Holiday Inn Express
11.2018 - 10.2022
- Manage everyday activities, plan and assign work to all departments, ensuring correct staffing numbers
- Develop team and improve performance through coaching and feedback
- Create performance and developmental goals for all departments
- Training team members to ensure compliance and working up to Brand Standards
- Recommend any HR related actions to GM where needed
- Created positive working environment to connect all departments and create sense of 'One Team'
- Help GM in development, implementation and monitoring of financial and operational plans for hotel
- Monitor and report variances against budget and control labor costs
- Make recommendations to enhance assets of hotel and brand loyalty
- Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
- Respond to guest complaints or concerns in a prompt, courteous professional manner
- Review and respond to all guest feedback and implement strategies for continuous improvement
- Communicate all pertinent information to departments concerning special requests, large groups and other key guests
- Lead marketing efforts to set up guests on hotel services, offerings and amenities
- Ensure a safe and secure environment for guests, staff and hotel assets in compliance with Hotel and Owner policies and procedures
- Maintain focus and commitment to operating a 'Green' Hotel
- Assist GM with identifying new market trends
- Handle all prospective group inquiries
- Handle all contracts for returning and new groups
- Perform other duties as assigned by GM
- Act as General Manager in his absence.
Front Desk/Night Auditor
Holiday Inn Express
02.2015 - 11.2018
- Greet, register and assign rooms to guests of hotel using our Guest Arrival Reports
- Acknowledge Rewards Club Members and returning guests, in person and over the phone
- Take and manage guest bookings, utilizing upselling opportunities when available
- Handle all cash and credit transactions
- Record guest preferences, handle guest messages, requests and concerns
- Resolve billing issues
- Utilizing service recovery options to enhance the guest experience
- Keep lobby and public areas 'Guest Ready' at all times
- Review accounts and transactions during the check out process.
Front Desk/Night Audit
Hampton Inn & Suites
08.2013 - 02.2015
- Perform bookkeeping activities, such as balancing accounts and nightly audits
- Greet, register and assign rooms to guests of hotel
- Verify customers' credit and establish method of payment
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Keep records of room availability and guest accounts manually and by the use of computer
- Post charges of accounts to ledger and by the use of computer
- Compute bills, collect payments and make change for guests
- Record guest comments or complaints
- Review accounts and charges during the check-out process
- Transmit and receive messages, using telephones or switchboards.
Shift leader
Burger King
06.2010 - 06.2013
- Perform personnel activities such as supervising and training employees
- Communicate with customers regarding orders, comments and complaints
- Notify kitchen personnel of shortages or special orders
- Clean and organize eating, service, and kitchen areas
- Prepare daily food items and special beverages
- Monitor and order supplies or food items and restock as necessary to maintain inventory
- Arrange tables and decorations to attract and appeal to guests.
Education
High School Diploma -
Beacon High School
Beacon, NY06.2011
Skills
- Interpersonal and written communication
- Person Centered Care Framework
- Trauma Informed Care Framework
- LGBTQ Informed Care Framework
- Case information confidentiality
- Team Management
- Microsoft Suites
- Google Suites
- Critical Thinker
- Active Learner
- Conflict Mediation
- Client Advocacy
- Behavioral observation
- Goal Setting
Languages
Spanish
Native or Bilingual
German
Limited Working
Certification
- CPR - 2023
- Therapeutic Crisis Intervention - 2023
- Mandated Reporter - 2023
- Youth Mental Health First Aid [National Council For Mental Wellbeing] - 2023
Timeline
Home & Community Based Services Respite Caseworker
The Children's Home Of Poughkeepsie
11.2022 - Current
Operations Manager
Holiday Inn Express
11.2018 - 10.2022
Front Desk/Night Auditor
Holiday Inn Express
02.2015 - 11.2018
Front Desk/Night Audit
Hampton Inn & Suites
08.2013 - 02.2015
Shift leader
Burger King
06.2010 - 06.2013
High School Diploma -
Beacon High School
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