VANESSA M. CASTRO
Housekeeping Administrative Assistant
‘Aiea,HI
Summary
Dedicated Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Housekeeping Administrative Assistant
Moana Surfrider
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Updated employee files with new details such as changes in address or salary levels.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained confidentiality of employee records and payroll information.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Reduced payroll processing errors, conducting detailed checks before final submission.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed team productivity and workflow to exceed quality standards.
- Communicated repair needs to maintenance staff.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Liaised with management and other departments to maintain smooth operations.
Room Attendant/Housekeeper
Sheraton Princess Kaiulani
05.2012 - 11.2022
- Performed various cleaning activities of assigned areas-rooms, offices, function rooms and lobby
- Ensuring guest rooms are clean and well maintain.
- Changed bed linens and collected soiled linens for cleaning.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maintained linen cart so that it was neat and organized.
- Responded to guest requests for assistance, toiletries and personal care items.
Housekeeping Clerk
Princess Kaiulani
02.2016 - 11.2021
- Making sure all arriving and in-house guest request are accommodated at their preferred time or prior to their arrival.
- Making regular call to guest that has DND sign on to ensure guest’s welfare and safety
- Making assignment board for general cleaners and housekeepers.
- Monitoring list of guest request, call forwarding.
- Properly distributing check-out rooms that are needed for it to be efficiently done on time.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provided clerical support, addressing routine and special requirements.
Inventory Clerk (Seasonal)
Costco Logistics
10.2021 - 11.2021
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
PSE Clerk Assistant (Seasonal Job)
United States Postal Services, USPS
12.2020 - 12.2020
- Processing mails, sorting and preparing mail for distribution.
- Preparing sorted mails to load into carrier trucks.
- Checking and forwarding undelivered mail/parcel to the updated and correct customers new address or if not on data base, will create a return to sender tag.
Education
High School Diploma -
Riverview High School
Philippines 06.2003 - 03.2007
Skills
Effective Time Management
Self-Motivated Work Ethic
Experienced with Word and Excel
Bilingual Communication in English and Tagalog
Flexible
Problem-solving
Certification
Medical Terminology Certificate - Harriett Online Course
Timeline
Housekeeping Administrative Assistant
Moana Surfrider
11.2022 - Current
Medical Terminology Certificate - Harriett Online Course
10-2022
Administrative Medical Assistant Certificate - Harriett Online Course
09-2022
Inventory Clerk (Seasonal)
Costco Logistics
10.2021 - 11.2021
PSE Clerk Assistant (Seasonal Job)
United States Postal Services, USPS
12.2020 - 12.2020
Housekeeping Clerk
Princess Kaiulani
02.2016 - 11.2021
Hotel Professional Development Program - KCC (Harriett Program)
10-2013
Room Attendant/Housekeeper
Sheraton Princess Kaiulani
05.2012 - 11.2022
Nursing Aide Certificate
02-2011
High School Diploma -
Riverview High School
06.2003 - 03.2007
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