VANESSA M. GONZALEZ
McAllen,TX
Summary
Seeking a rewarding and challenging position to further develop potential while utilizing current skills and experience to enhance operations.
Overview
14
14
years of professional experience
Work History
Case Manager Supervisor
Rubio & Associates, P.L.L.C.
07.2023 - Current
- Conduct intakes with potential clients
- Monitor and provide ongoing support to clients to ensure they seek the appropriate medical treatment guiding them through their personal injury claim
- Communicate day-to-day with property damage and bodily injury adjusters regarding property damage, car rentals, and providing status on medical treatment.
- Prepare settlement demands once client has completed their medical treatment ensuring all medical records and bills are verified prior to dissemination to insurance adjusters.
- Collaborate and negotiate with insurance adjusters optimizing the ultimate goal of resolution for the client.
- Conduct case overview on a monthly basis to analyze goals and strategies on each individual case.
Case Manager /Legal Assistant
J Gonzalez Law Firm
02.2021 - 07.2023
- Liaison between client, insurance adjuster and attorney, utilizing working knowledge of proper legal procedures, including eliciting/disseminating routine information
- Handle diverse array of client information (medical records, billing, health insurance) to prepare demands to insurance companies and negotiate settlement offers
- Manage and maintain organized case files with little to no attorney supervision
- Prepare Case overviews for Attorneys as requested
Case Manager / Legal Assistant
Law Office of Roberto Salazar
05.2010 - 02.2021
- Liaison between client, insurance adjuster, medical providers, and attorney, utilizing working knowledge of proper legal procedures, including eliciting/disseminating routine information from client intake to claim settlement
- Handle and prepare array of client information including but not limited to correspondence, forms, reports for health insurance companies, to provide benefits to clients involved in personal injury claims
- Request medical records/billing, health insurance subrogation documents in preparation of submitting demands to auto insurance companies for reimbursement
- Maintain office calendar
- Settle and negotiate personal injury claims, request reductions from medical providers to calculate maximum client recovery
- Assist attorney in day-to-day office management and confidential routine matters.
Education
High School diploma -
Sharyland High School
05.1999
Skills
- Excellent verbal and communication, intrapersonal skills
- Self-starter; quick learner
- Bilingual (Spanish and English)
- Problem-Solving
- Organization and Multitasking
- Ability to multitask in stressful situations, work cooperatively with others to complete assignments
- Microsoft Office (Word, Excel, Outlook, spreadsheets)
Timeline
Case Manager Supervisor
Rubio & Associates, P.L.L.C.
07.2023 - Current
Case Manager /Legal Assistant
J Gonzalez Law Firm
02.2021 - 07.2023
Case Manager / Legal Assistant
Law Office of Roberto Salazar
05.2010 - 02.2021
High School diploma -
Sharyland High School
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