Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Smith

Fresno,CA

Summary

Performance driven and motivated professional with a desire to take on new challenges. Known for exceptional organization and prioritization skills to manage multiple, concurrent projects. Learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Skilled in investigating concerns, resolving disputes and developing and implementing innovative solutions. Enthusiastic in seeking to leverage experience in promoting companies in a positive way, devising informational messages, and enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Marketing Area Director

Fresno Hospice
10.2023 - Current
  • Built strong relationships with industry professionals and influencers.
  • Created content and promotional materials to drive engagement and conversions.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Developed and presented marketing plans and reports to CEO and shareholders.
  • Created and managed marketing budget, ensuring maximized ROI.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.

Patient Experience Specialist/Patient Advocate

Clovis Community Medical Center
07.2015 - Current
  • Represented and supported the Patient Experience Director. Provided support for up to 9 Clinical Staff including RNs, Managers and Supervisors.
  • Advocates for the patient's needs, including conflicts and crisis situations ethic consults, advanced directives, proxy, language and special needs services.
  • Coordinates family meetings which may include clinical teams offering different medical services when patient/family have concerns regarding diagnosis, plan of care and various treatment options.
  • Conducts required follow up to resolve complaints, grievances and services facilitations.
  • Refers to medical ethics committee for cases that are deemed necessary for consultation.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to phone calls and internet inquiries to provide information, resulting in effective business correspondence.
  • Composed correspondence, reports and meeting notes.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Maintains proficiency with Patient Rights, HCAHPS, and other regulatory requirements and if requested, can educate others.

Dining/Cocktail Server

Cool Hand Luke's Steakhouse
04.2011 - 05.2015
  • Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Coordinated marketing events for showcasing product and service offerings.
  • Developed marketing strategies based on corporate objectives and market trends.

Ready to Wear Specialist

Bloomingdale's
07.2010 - 03.2011
  • Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
  • Shopped for and assembled complete or partial wardrobe collections for numerous client needs, including special occasions, image modification, new profession or to complement body changes.
  • Maintained current knowledge of retailer's and boutique's product offerings, merchandise quality and prices through routine research and comparison.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Developed long-lasting relationships with clients through one-on-one store interactions.

Education

Bachelor of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT
11.2024

Skills

  • Business administration
  • Cross-functional communications
  • Employee relations and conflict resolution
  • Customer relationship management
  • Advanced MS Office Suite
  • Performance Optimization
  • Employee Engagement Strategies
  • Documentation and reporting
  • Event Coordination
  • Excellent Verbal and Written Communication
  • Time Management
  • Policy Improvement Recommendations
  • Dispute Mediation
  • Training Development

Timeline

Marketing Area Director

Fresno Hospice
10.2023 - Current

Patient Experience Specialist/Patient Advocate

Clovis Community Medical Center
07.2015 - Current

Dining/Cocktail Server

Cool Hand Luke's Steakhouse
04.2011 - 05.2015

Ready to Wear Specialist

Bloomingdale's
07.2010 - 03.2011

Bachelor of Science - Business Administration And Management

Western Governors University

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Vanessa Smith