Job Search Status
Open to workDesired start date: Immediately
Open To Work
Vanessa Overton
Memphis,TN
Work Preference
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Packing Handler
Federal Express
Memphis, TN
05.2021 - 07.2023
- Packaged products accurately for shipment, ensuring compliance with quality standards.
- Collaborated with team members to optimize packing procedures and reduce errors.
- Trained new staff on packing techniques and safety protocols, fostering a collaborative environment.
- Implemented process improvements that reduced packing time and increased productivity levels.
- Packed, weighed and shipped items per customer specifications.
- Created shipping labels to complete daily order processing.
Assistant General Manager
Malco Theatres
Memphis, TN
08.2016 - 08.2020
- Led operational initiatives to enhance guest experience and streamline daily theatre operations.
- Developed and implemented training programs for staff to improve service efficiency and performance standards.
- Oversaw scheduling and staffing to ensure optimal coverage during peak hours and events.
- Managed inventory control processes, optimizing supply chain operations and reducing costs.
- Mentored junior staff, fostering a culture of teamwork and continuous improvement across departments.
- Managed the overall operations of the movie theatre, including ticket sales, concessions, and customer service.
Waitress Trainer
Rafferty's Inc.
Memphis, TN
01.2005 - 04.2017
- Developed and implemented training programs for new waitstaff, enhancing service quality and customer satisfaction.
- Mentored junior waitstaff in menu knowledge and customer engagement techniques, fostering a collaborative team environment.
- Streamlined onboarding processes for new hires, reducing training time while maintaining high performance standards.
- Conducted regular evaluations of staff performance, providing constructive feedback to improve service delivery skills.
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and prompt delivery.
Education
No Degree - Forensic Science
Strayer University
Memphis, TN05-2029
Skills
- Efficient packaging
- Labeling accuracy
- Palletizing expertise
- Damage prevention
- Problem-solving
- Clear communication
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Packing Handler
Federal Express
05.2021 - 07.2023
Assistant General Manager
Malco Theatres
08.2016 - 08.2020
Waitress Trainer
Rafferty's Inc.
01.2005 - 04.2017
No Degree - Forensic Science
Strayer University