Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Vanessa Plaugher

Rocklin,CA

Summary

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

8
8
years of professional experience

Work History

Assistant Store Lead

Speedway
03.2022 - 11.2023
  • Worked closely with General Manager to achieve sales and profit goals.
  • Generated and filed reports, logs, and invoices.
  • Worked POS and ensured maximum customer satisfaction by putting customer needs first and resolving complaints.
  • Assisted in inventory control and ordering to manage and replenish stock, meet customer needs, and maintain levels.
  • Assisted with successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Supervised and mentored team of 8-10 employees to improve skills and enable team members to become peak performers on job.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.

Multipurpose Clerk

Safeway Co.
08.2021 - 03.2022
  • Accurately collected cash and card payments from customers while operating POS system, bagging groceries, and executing other clerical duties as required.
  • Efficiently and quickly stocked and organized rear-load coolers and freezers.
  • Packed and delivered groceries to vehicles in 'Drive-Up' section of store.
  • Assisted in training new employees on store procedures and policies for improved performance outcomes.
  • Clearly directed and assisted customers in locating product in store.
  • Performed routine maintenance tasks such as sweeping floors, cleaning shelves, and removing debris to maintain an attractive store appearance.

Backroom Associate

Holiday Market
10.2015 - 01.2016
  • Responsible for stocking, zoning, and cleanliness of sales floor.
  • Received incoming merchandise and stored in correct stock locations.
  • Rotation and inventory of warehouse.
  • Developed positive customer and coworker relationships through friendly and great service.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Education

High School Diploma -

Union Mine High School, El Dorado, CA
12.2016

Skills

  • Store operations
  • Team Management
  • Stock management
  • Sales Promotions
  • Product Promotion
  • Customer Service
  • Multitasking and Organization
  • Cash Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Store Lead - Speedway
03.2022 - 11.2023
Multipurpose Clerk - Safeway Co.
08.2021 - 03.2022
Backroom Associate - Holiday Market
10.2015 - 01.2016
Union Mine High School - High School Diploma,

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Vanessa Plaugher