VANESSA RENEE TURNER
LOS ANGELES,CA
Summary
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Emergency DMV Representative
State Of California Department Of Motor Vehicles
10.2018 - 04.2019
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions.
- Drove goals through individual metrics and strong understanding of department, team and individual goals.
- Resolved customer inquiries and complaints with moderate supervision.
- Developed relationships with customers to provide unrivaled customer experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Housing Committee Legal Assistant
Los Angeles Community Action Network-LA CAN
08.2015 - 09.2018
- Research state and local laws pertaining to housing issues in Downtown Los Angeles area.
- Attend Los Angeles City Council Meetings regarding tenant housing issues in Downtown Los Angeles.
- Worked alongside attorneys, administrative assistants, and fellow housing committee members on tenant landlord issues in Downtown Los Angeles.
- Interviewed various clients from Downtown Skid Row area on Wednesday night's for Legal Clinic hosted by Los Angeles Community Action Network-LA CAN.
- Contacted various government agencies regarding tenant landlord issues.
- Responded to client inquiries to provide accurate legal advice and offer assistance
Freelance Part-Time Paralegal
Law Offices Of Tom Morris Siegel-State Bar #75038
07.2004 - 12.2013
- Created legal memorandum for Attorney Tom M. Siegel.
- Assist with legal research using Westlaw and Los Angeles Law Library.
- Interviewed clients and potential clients on telephone.
- Performed as liaison between attorney and clients.
- Consulted with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Education
No Degree - Bachelor's of Science Paralegal Studies
Liberty University Online
1971 University Boulevard, Lynchburg, VA 2451506.2025
Paralegal Certificate - Paralegal Studies
Los Angeles City College
855 North Vermont Avenue, Los Angeles, CA 9002905.2012
Skills
- Customer Service Skills
- Membership Inquiries and Renewals
- Document Conversion
- Software Applications
- Strong Research Skills
- Legal Compliance
- Legal Research
- Electronic Discovery
- Evidence Gathering
- Assisting Lawyers
Certification
- Paralegal Studies - June 2004
Timeline
Emergency DMV Representative
State Of California Department Of Motor Vehicles
10.2018 - 04.2019
Housing Committee Legal Assistant
Los Angeles Community Action Network-LA CAN
08.2015 - 09.2018
Freelance Part-Time Paralegal
Law Offices Of Tom Morris Siegel-State Bar #75038
07.2004 - 12.2013
No Degree - Bachelor's of Science Paralegal Studies
Liberty University Online
Paralegal Certificate - Paralegal Studies
Los Angeles City College
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