Vanessa V. Berghorst
Sacramento,CA
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
5
5
years of professional experience
Work History
Account Technician/Data Analyst
Parasec
08.2015 - 01.2017
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Processed documents within anticipated timeframes to assist senior leadership.
- Complied with confidentiality regulations in handling customer information.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Composed business correspondences for supervisors, managers and other professionals.
- Handled modification and updating of policies.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Collaborated closely with other team members to resolve large volume of claims on weekly basis.
- Streamlined account management processes by implementing new software and organizational systems.
- Improved client satisfaction through timely and accurate invoicing, strengthening relationships with key stakeholders.
Bar Server
BJ's Restaurant & Brewhouse
02.2012 - 08.2015
- Cleaned establishment, printed sales reports, counted cash drawers and took inventory to prepare bar for next shift.
- Performed general cashiering duties and collected on tabs.
- Managed intoxicated guests and followed alcohol awareness procedures.
- Provided bar services for numerous public and private events.
- Greeted customers, answered questions and recommended specials to increase profits.
- Anticipated guest needs, refilled drinks and cleared empty glasses.
- Served drinks and prepared specialty beverages.
- Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Entered customer food orders into computer system.
- Stocked server areas with supplies before, during and after shifts.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed customers' payments and provided receipts.
- Trained new employees to perform duties.
- Reviewed identification for patrons before serving alcoholic drinks.
Education
Bachelor of Arts - Sociology
Chico State
Sacramento, CA05.2024
Associate of Applied Science - Sociology
Cosumnes River College
Sacramento, CA05.2022
Skills
- Verbal and Written Communication
- Customer Service
- Teamwork and Collaboration
- Information Verification
- Data Entry
- Problem-Solving
- Recordkeeping Organization
- Financial Transactions
- Microsoft Office
- Cancellation Notifications
- Attention to Detail
- Financial Statement Preparation
- Manufacturing Accounting
- Project Accounting
- Cash Application
Deans List
Obtained a consistent 3.5 and above GPA through college
Timeline
Account Technician/Data Analyst
Parasec
08.2015 - 01.2017
Bar Server
BJ's Restaurant & Brewhouse
02.2012 - 08.2015
Bachelor of Arts - Sociology
Chico State
Associate of Applied Science - Sociology
Cosumnes River College
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