VANESSA VAN WAGONER
Sales Leader
Orange,CA
Summary
Highly motivated and accomplished sales leader with 10 years of experience across Fintech, SaaS, and Mortgage Lending. Skilled in managing high-performing teams, exceeding sales targets, and delivering exceptional customer service. Proficient in CRM software, creating new strategies, and passionate about coaching teams to success.
Overview
9
9
years of professional experience
Work History
Sales Manager
Better Mortgage
10.2020 - 09.2023
- Coached and managed a team of 13 Account Executives, achieving outstanding business results and first-class employee development. Earned top sales team conversion rate in FY23.
- Trained and developed team members on lending regulations, proprietary software and sales
tools, enhancing their skills and knowledge. - Formulated and implemented cost-saving initiatives to drive business growth, contributing to the
company's IPO. - Developed required corporate relationships and executive engagement to support success,
collaborating with Sales, Product, Growth, Operations, and Strategy teams. - Engaged with internal and external customers to address and resolve significant client
escalations and issues, improving NPS by 15%. - Managed and optimized sales team activities, ensuring timely follow-up, organized pipeline, and
fostering strong communication with clients.
Leasing Manager / Sales Manager
Irvine Company
12.2014 - 09.2020
- Led and developed a team of Sales Consultants, participating and leading in client and prospect meetings and driving results, achieving occupancy of 100%.
- Strategically developed and executed plans to exceed key performance indicators.
- Provided regular reporting, conducted data analysis, set goals, and performed pricing analysis for Senior Director, VP, and Revenue Management.
- Coached Sales Consultants on strategies to drive sales wins, consistently monitored team activity, and tracked results.
- Contributed to remarkable 2% revenue growth and 5.1% NOI in FY20, exceeding targets by 500% and 300%.
- Successfully managed client relationships, providing consistent follow-up and support throughout their home search process, increasing Yelp score from 3.5 to 4 stars.
Education
BA - Business - Entertainment And Tourism Management
California State University
FullertonSkills
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Proven track record of exceeding sales targets
- Strategic thinker with a focus on results
- Proficient in CRM software and data analysis tools
Accomplishments
- Manager of the month
- Sales Excellence Award
- President’s Club 3x
- Top Performer 3x
- Employee of the Month
- 2nd Place % to Move In Goal 2x
- 99%, 94.5%, 93% Secret Shop Scores
- Highest NPS/Yelp Score
- Top OC Leasing Team
- Positivity Award
- Audit Score of 1 (lowest risk)
- Core Value Nominations x7
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Skills
Pipeline Management
Strategic Planning
Client Relationship Management
Sales Reporting
Sales team training
Systems and software expertise
Goals and performance
CRM Software
Analytical problem solver
Operations Management
Verbal and written communication
Timeline
Sales Manager
Better Mortgage
10.2020 - 09.2023
Leasing Manager / Sales Manager
Irvine Company
12.2014 - 09.2020
BA - Business - Entertainment And Tourism Management
California State University