VANESSA VAN WAGONER
Sales Leader
Orange,CA
Summary
Highly motivated and accomplished sales leader with 10 years of experience across Fintech, SaaS, and Mortgage Lending. Skilled in managing high-performing teams, exceeding sales targets, and delivering exceptional customer service. Proficient in CRM software, creating new strategies, and passionate about coaching teams to success.
Overview
9
9
years of professional experience
Work History
Sales Manager
Better Mortgage
10.2020 - 09.2023
- Coached and managed a team of 13 Account Executives, achieving outstanding business results and first-class employee development. Earned top sales team conversion rate in FY23.
- Trained and developed team members on lending regulations, proprietary software and sales
tools, enhancing their skills and knowledge. - Formulated and implemented cost-saving initiatives to drive business growth, contributing to the
company's IPO. - Developed required corporate relationships and executive engagement to support success,
collaborating with Sales, Product, Growth, Operations, and Strategy teams. - Engaged with internal and external customers to address and resolve significant client
escalations and issues, improving NPS by 15%. - Managed and optimized sales team activities, ensuring timely follow-up, organized pipeline, and
fostering strong communication with clients.
Leasing Manager / Sales Manager
Irvine Company
12.2014 - 09.2020
- Led and developed a team of Sales Consultants, participating and leading in client and prospect meetings and driving results, achieving occupancy of 100%.
- Strategically developed and executed plans to exceed key performance indicators.
- Provided regular reporting, conducted data analysis, set goals, and performed pricing analysis for Senior Director, VP, and Revenue Management.
- Coached Sales Consultants on strategies to drive sales wins, consistently monitored team activity, and tracked results.
- Contributed to remarkable 2% revenue growth and 5.1% NOI in FY20, exceeding targets by 500% and 300%.
- Successfully managed client relationships, providing consistent follow-up and support throughout their home search process, increasing Yelp score from 3.5 to 4 stars.
Education
BA - Business - Entertainment And Tourism Management
California State University
FullertonSkills
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Proven track record of exceeding sales targets
- Strategic thinker with a focus on results
- Proficient in CRM software and data analysis tools
Accomplishments
- Manager of the month
- Sales Excellence Award
- President’s Club 3x
- Top Performer 3x
- Employee of the Month
- 2nd Place % to Move In Goal 2x
- 99%, 94.5%, 93% Secret Shop Scores
- Highest NPS/Yelp Score
- Top OC Leasing Team
- Positivity Award
- Audit Score of 1 (lowest risk)
- Core Value Nominations x7
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Skills
Pipeline Management
undefinedTimeline
Sales Manager
Better Mortgage
10.2020 - 09.2023
Leasing Manager / Sales Manager
Irvine Company
12.2014 - 09.2020
BA - Business - Entertainment And Tourism Management
California State University
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