Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Vanessa Vianey Alcazar

Summary

Dynamic leader with proven success in driving sales growth and enhancing customer experience at Starbucks through innovative marketing and operational strategies. Skilled in inventory and cash management, with a talent for team leadership and coaching. Excelled in problem-solving and customer relations, achieving significant improvements in customer satisfaction and loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
01.2021 - Current
  • Sales and Growth: Increased store ales through strategic marketing campaigns, customer engagement, initiatives, and operational improvements.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Marketing Promotions: Lead store marketing efforts, including promotions, community outreach.
  • Operations and Reporting: Managed daily operations, including inventory management, ordering supplies/food, and ensuring compliance with company policies. Produced weekly sales and operational reports for senior management.
  • Team Leadership: Supervised and developed a team, focusing on performance optimization, training, and scheduling to meet store targets.
  • Customer Experience: Enhanced the customer experience by introducing personalized service strategies and refining store layout for maximum efficiency.
  • Budget and Financial Management: Oversaw store budget, managing cost controls, inventory, and waste reduction.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Call Center Representative

Northern Arizona University
05.2020 - 12.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Investigated and resolved customer inquiries and complaints quickly.

Print Shop Assistant

Arizona Western College
01.2019 - 05.2020
  • Supported special events like open house, new product launches or sales promotions by creating eye-catching promotional materials.
  • Fostered loyalty among clientele through exceptional customer service, resulting in repeat business and increased referral rates.
  • Supported management in administrative tasks such as record-keeping, invoicing, and reporting to ensure effective business operations.
  • Improved safety standards through proper use of equipment and adherence to industry best practices.
  • Contributed to revenue growth by up-selling additional services or products when appropriate during customer interactions.
  • Assisted with graphic design projects for optimal print results and client satisfaction.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.

Education

Bachelor of Science - Business Management

Northern Arizona University
Yuma, AZ
12.2024

Bachelor of Science - Culinary Arts

Arizona Western College
Yuma, AZ
08.2022

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Arizona Westem College
Yuma, AZ
05.2021

Skills

    Customer Service

    Problem-Solving

    Customer Relations

    Multitasking and Organization

    Outstanding communication skills

    Inventory Management

    Cash Management

    Team leadership and coaching

    Recruiting and Hiring

Accomplishments

  • Starbucks, Club 60+, Customer Connection and Store Operations

Certification

  • ServSafe Certification: Food Protection Manager Certification
  • Starbucks Coffee Academy Certification: Coffee Master

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Manager

Starbucks
01.2021 - Current

Call Center Representative

Northern Arizona University
05.2020 - 12.2021

Print Shop Assistant

Arizona Western College
01.2019 - 05.2020

Bachelor of Science - Business Management

Northern Arizona University

Bachelor of Science - Culinary Arts

Arizona Western College

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Arizona Westem College

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Vanessa Vianey Alcazar