Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vanessa Warmsley Pinkins

DeSoto

Summary

Dynamic Public Service Officer with the Dallas Police Department, adept at resolving customer complaints and enhancing service efficiency. Skilled in record keeping and communication, I excel in problem-solving and documentation, ensuring accurate client interactions. Proven ability to collaborate across departments, contributing to policy development and maintaining high standards of service delivery. Highly dependable PSO, goes the extra mile to support law enforcement personnel. Knowledge of jail procedures, including inmate processing and release protocol.

Overview

19
19
years of professional experience

Work History

PSO-Public Service Officer

Dallas Police Department
Dallas
11.2006 - Current
  • Responded promptly to emails from customers seeking assistance or answers to questions.
  • Answered phone calls professionally and provided information to callers as needed.
  • Resolved customer complaints promptly and efficiently.
  • Provided customer service and support to clients, responding to inquiries in a timely manner.
  • Greeted customers upon arrival at the office and assisted them with their needs.
  • Adhered to company policies when dealing with customers or resolving issues.
  • Performed administrative duties such as data entry, filing, and record keeping.
  • Collaborated with other departments to ensure prompt resolution of client requests.
  • Assisted with the development of policies and procedures related to customer service.
  • Maintained accurate records of customer interactions and transactions.
  • Performed administrative law enforcement duties such as researching reports, directing traffic and issuing parking citations.
  • Maintained accurate records regarding court documents and schedule and notified police officers for court appearances.
  • Processed inmate entry to and departure from jail by collecting personal information.

Education

High School Diploma -

David W. Carter
Dallas, TX
05-1980

Skills

  • Record keeping
  • Administrative support
  • Customer service
  • Communication skills
  • Data entry
  • Problem solving
  • Attention to detail
  • Reporting and documentation
  • Written and verbal communication
  • Proficient in [software]
  • Research and facts collecting
  • Goal setting
  • Multitasking Abilities
  • Excellent communication
  • Time management abilities
  • Coping techniques
  • Documentation skills
  • Issue reporting

Accomplishments

  • Accommodation for assisting with an arrest of a murder suspect by phone to be apprehended without any confrontation.

Timeline

PSO-Public Service Officer

Dallas Police Department
11.2006 - Current

High School Diploma -

David W. Carter
Vanessa Warmsley Pinkins