Vanessa Galvan
Montebello,CA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
Work History
Administrative Assistant 2
UCLA Health
08.2021 - Current
- Register and schedule patients, update patient demographics and insurance data as necessary
- Welcome patients as they walk in
- Perform patient check-in/check-out duties, including handling payments, obtaining authorizations for services, triage phone calls, messages, check in-baskets daily, and handle phone calls
- Ability to work well with others, physicians, and prioritize assignments
- Complete facesheets/charts for the following day
- Perform other duties assigned by the clinical manager
Patient Care Representative
Providence St. John’s Physicians Partners
04.2021 - 07.2021
- Greeting and directing patients to examination rooms
- Scheduling patient appointments and making reminder calls
- Informing patients about delays and waiting times
- Obtaining patient’s addresses, contact details, insurance information, and medical histories
- Contacting/informing patients to provide MRI, CT, X-Rays before visit (if any tests done) Complete test before/after visit
- Triaging faxes and referrals
- Updating and verifying patient information at every visit
- Provide/assist patients with best services, assist physicians as well
- Screening patients as they come in
- Performing administrative and clerical duties, such as filing paperwork, when necessary
- Maintain patient data up-to-date and verify patient information at every visit
- Work under the guidance of Supervisor and follow department policies and procedures
Patient Service Representative
Cedars Sinai Medical Center
10.2020 - 04.2021
- Greet and direct patients to examination rooms, schedule patient appointments, make reminder calls, and obtain patient address, contact details, insurance information and medical history, inform patients about delays and waiting times
- Respond to patient queries and concerns in a professional manner, assist patients in filling patient consent forms and payment contract forms
- Maintain patient data up-to-date and verify patient information at every visit, verify patient’s insurance coverage and collect co-payments, process credit card payments, balance daily cash deposits, review patient accounts, identify delinquent accounts, and collect due amounts
Medical Assistant
Irradiance Medical Group
01.2018 - 10.2020
- Worked alongside a physician and physician assistants in a high paced environment providing help as needed
- Duties are both clinical and administrative for medical and cosmetic dermatology
- Clinical duties include: setting up examination rooms, prepping and instructing patients on surgical procedures such as biopsies, skin tag removals, etc
- Clerical duties include: greeting patients, answering phone calls, making photo copies, data entry, scheduling appointments, discussing dermatological conditions and care with patients, transcribing dermatologist notes to EMR system, and ordering medical supplies
Receptionist
H&R Block
01.2015 - 04.2018
- Provided general administrative and clerical support, greeted persons entering office and escorted guests
- Management of appointments and answering incoming calls
- Handle cash and credit card transactions with accuracy, assist marketing as needed
Education
Certification - Medical Assistant
American Career College
Los Angeles, CA01-2018
Associate of Arts - Spanish
Mount. San Antonio College
Walnut01.2016
High School Diploma -
Montebello High School
01.2014
Skills
- Customer service excellence
- EPIC knowledge
- CPR/First Aid Certified
- Spanish fluency
- Multitasking and organization
- Team collaboration
- Punctual and hardworking
Timeline
Administrative Assistant 2
UCLA Health
08.2021 - Current
Patient Care Representative
Providence St. John’s Physicians Partners
04.2021 - 07.2021
Patient Service Representative
Cedars Sinai Medical Center
10.2020 - 04.2021
Medical Assistant
Irradiance Medical Group
01.2018 - 10.2020
Receptionist
H&R Block
01.2015 - 04.2018
High School Diploma -
Montebello High School
Certification - Medical Assistant
American Career College
Associate of Arts - Spanish
Mount. San Antonio College
Similar Profiles
Randi NevelsRandi Nevels
Clinical Care Partner at UCLA HealthClinical Care Partner at UCLA Health
Jennifer Gonzalez OjedaJennifer Gonzalez Ojeda
Patient Communication Center Supervisor at UCLA HealthPatient Communication Center Supervisor at UCLA Health
Courtney BroxCourtney Brox
GI Technician at UCLA HealthGI Technician at UCLA Health