Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Vanessa Youngblood Ingram

Columbus,GA

Summary

Experienced Medical and Motor Vehicle Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering years of experience and willingness to take on any challenge.

Overview

17
17
years of professional experience

Work History

MVA Claims and Legal Lead

Aspirion
Columbus, GA
12.2017 - Current
  • Assist the facilities and/or clients in the proper billing of motor vehicle accidents and premises liability claims to insurance companies for payment based off policy limits and availability
  • As an MVA Claims Analyst, you also have to interact with numerous professionals such as attorneys, adjusters, and our clients
  • Analysts have to stay up-to-date with health insurance requirements such as timely filing limits and coordination of benefits
  • Also, as an legal lead, you have to be well-versed in lien qualifications and lien practices
  • All of these promote a successful business practice for our clients and the services we provide.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Processed and recorded new policies and claims.
  • Generated, posted and attached information to claim files.
  • Verified client information by analyzing existing evidence on file.
  • Acted as claims expert, answering internal and external questions and inquiries.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Checked documentation for accuracy and validity on updated systems.
  • Posted payments to accounts and maintained records.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.

Skip Tracer

Elite Skippers
Columbus, GA
10.2014 - 12.2017
  • Provide updated and current information to financial institutions and companies on their debtors and clients for legal action (if necessary) and/or asset recovery
  • I also provide client information to bail bondsmen to successfully locate their client.
  • Worked closely with repossession agents to coordinate activities.
  • Made daily collection calls to customers.
  • Identified best-known address to locate client's collateral or customer.
  • Proactively monitored accounts and addressed various issues.
  • Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Used critical thinking to break down problems, evaluate solutions and make decisioons.

Food and Beverage Cashier

Clearview BBQ
Columbus, GA
10.2012 - 10.2014
  • I was the lead cashier and handled all incoming money
  • I made and prepped food daily, as well as all counter and takeout orders
  • I received and processed all orders from our vendors.
  • Engaged customers to help create superior food and beverage experience.
  • Inventoried par stock levels in coolers and racks.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Replaced CO2 tanks and soda syrups when depleted.
  • Operated and sanitized kitchen and food preparation equipment.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Resolved customer complaints independently or with aid of supervisor.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Operated cash register to record transactions accurately and efficiently.

Shift Leader

Ruby Tuesdays
Columbus, GA
11.2009 - 05.2012
  • I provided guests with a memorable and satisfying experience by leading and managing a team of 20 or more to include scheduling, training, deposits, and financial reports
  • I handled all guest complaints with the service and quality of standards that were expected for my shifts and helped with other shifts as well.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Enforced company policies and regulations with employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created incentive programs and contests to support and award top performers.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Care Associate II

Blue Cross Blue Shield Of GA
Columbus, GA
10.2003 - 09.2008
  • I assisted members and providers with medical benefits information to include claims, pre-certification, pharmacy benefits, as well as agent/broker information lines
  • I was also responsible for helping unsatisfied customers when a lead CCA was not available
  • I was a trainer for new employees as well as a research member for my team.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Documented caller information in delivery system to initiate standard responses based on particular needs.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Criminal Justice/ Musical Arts

CVCC
Phenix City, AL

High School Diploma -

Russell County High School
Seale, AL
05.1996

Skills

  • Great mathematical skills
  • Documentation abilities
  • Understanding of medical terms
  • Excellent administrative abilities
  • Collaborative relationships
  • Insurance coverage verification
  • Insurance industry experience
  • Reporting skills
  • Data integrity
  • Patient contact
  • Account management
  • Teamwork and Collaboration

Professional References

Mary Tomlinson- HR Generalists

Aspririon

706-587-4250


Jessica Horne- HR Consultant

TSYS

706-587-2552


Christie Beachum - Project Manager

Physicians Group

706-593-0775


Timeline

MVA Claims and Legal Lead

Aspirion
12.2017 - Current

Skip Tracer

Elite Skippers
10.2014 - 12.2017

Food and Beverage Cashier

Clearview BBQ
10.2012 - 10.2014

Shift Leader

Ruby Tuesdays
11.2009 - 05.2012

Customer Care Associate II

Blue Cross Blue Shield Of GA
10.2003 - 09.2008

Criminal Justice/ Musical Arts

CVCC

High School Diploma -

Russell County High School

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Vanessa Youngblood Ingram