Vanetra Leblanc
Lewisville,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service and telecommunications industry. Solid team player with upbeat , positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute company success. Amicable call center professional thriving in fast-paced customer service settings. Brings over 15 years of customer service experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Chewy
01.2024 - Current
- Handle 60+ calls daily with the responsibility of placing orders for new and existing customers while providing product and service recommendations.
- Displayed strong telephone etiquette, effectively handling difficult and escalated calls.
- Upheld strict quality control policies and procedure during customer interactions.
- Provided basic technical support for company website/app.
- Maintained an average handle time of five minutes per call and a 95% CSAT.
- Asked probing questions to determine service needs and accurately input information into the electronic system.
Sales Associate
Target Optical
03.2020 - 01.2024
- Assisted with training and product knowledge for new employees throughout local region.
- Stayed up to date on new products and policies to proactively recommend products and services to customer for their specific needs.
- Utilized optical prescriptions to place orders for specific lenses and lens coatings.
- Maintained thorough records of customer information including names, phone numbers, date of birth, email, prescriptions and insurance information.
- Traveled 40% of the time to assist short staffed optical locations.
Mail Clerk/Rural Mail Carrier Associate
United States Post Office
08.2018 - 01.2020
- Ensure productive operation by providing strategic business planning.
- Maintain record keeping, planning, policies and procedures research within the office.
- Keeping track of all company products and services to have the ability to answer all customer questions quickly and efficiently and make relevant upsells.
- Responsible to care for tracking, return and sort undeliverable mail.
- Engaged with customers with pleasant demeanor and offered help with mail related issues.
- Engaged with customers with pleasant demeanor and offered help with mail related issues.
- Collected mail from 100 plus letter boxes per day on specific routes both on foot and by company vehicle.
Business Customer Service Representative
AT&T Wireless
02.2015 - 08.2018
- Displayed strong etiquette, effectively handling difficult calls.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Utilized chat systems to communicate with customers and colleagues to complete sales or system navigation.
- Selected and assigned to handle one on one training for new and existing employees.
- Assisted leadership with new policy changes and updates within the company knowledge base.
- Aid large and small business accounts with ordering new equipment and account updates.
Education
Some College (No Degree) - Business Administration
Remington College
Lafayette, LASkills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Live chat support
Timeline
Customer Service Representative
Chewy
01.2024 - Current
Sales Associate
Target Optical
03.2020 - 01.2024
Mail Clerk/Rural Mail Carrier Associate
United States Post Office
08.2018 - 01.2020
Business Customer Service Representative
AT&T Wireless
02.2015 - 08.2018
Some College (No Degree) - Business Administration
Remington College
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