VANETTA ALFORD
Dallas,TX
Summary
Talented Supervisor proven successful in leading administrative team members in high-volume customer settings. Knowledgeable about Transportation regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
25
25
years of professional experience
1
1
Certification
Work History
SUPERVISOR
Dallas Area Rapid Transit
12.2019 - Current
- Assigns work and observes job performance of assigned Station Concierges
- Observes staff interacting with the public
- Provides constructive feedback to Concierge
- Reviews and provides feedback regarding performance of assigned Concierges to include complaints, professional and personal development
- Reviews and studies data for assigned Transit Centers such as attendance trends, commonalities of customer complaints and similar activities
- Develops and submits recommendations to Senior Manager to address issues
- Develops interview questions, sits on interview panel; selects, develops, trains, evaluates, counsels, and recommends and prepares corrective or disciplinary actions relative to hourly personnel according to established policies, procedures, and guidelines
- Makes final hiring recommendations and submits them to Assistant Manager
- Acts as a resource and liaison between the section and various departments within DART, as well as with external contacts on matters affecting Station Concierges and transit/transfer center operations
- Reviews and makes recommendations regarding standard operating procedures for Station Concierges
- Works with Assistant Manager in evaluating and developing recommendations to improve the effectiveness of the section
- Maintains personnel records such as attendance, payroll, and vacation schedules for Station Concierges
- Keeps Assistant Manager and Senior Manager advised of issues affecting Transit Centers and Concierges
- Prepares a variety of daily, weekly, and monthly reports for management review
- Reviews data for assigned centers
- Makes suggestions for improvement based on data
- Attends meetings as needed
- Ensures Transit/Transfer Centers meet cleanliness, appearance, and maintenance standards.
Bus Operator
Dallas Area Rapid Transit
01.2018 - 12.2019
- Responsible for operating DART owned buses on prescribed routes as directed in a timely, professional, and proficient manner
- Responsible for operating a two-way bus radio system in accordance with DART established rules and regulations and the Federal Communication Commission (FCC)
- Responsible for collecting records and bus fares in accordance with DART procedures
- Responsible for answering route questions from the public, ensuring current and reliable information is provided to enhance upon the customers experience navigating DART’s transportation system
Adult Protective Services Supervisor I
Texas Health and Human Services
01.2016 - 01.2018
- Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings
- Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal
- Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public
- Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements
- Prepares management reports, analyses, correspondence, and related materials to keep management informed and respond to issues
- Makes presentations and participates in community awareness and related activities to inform the public about the program
- Responds to complaints from irate clients, their families, or other individuals regarding case actions or related issues
- Performs other duties as assigned and required to maintain unit operations
- Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.
Adult Protective Services Advanced Specialist IV
Texas Health and Human Services
01.2009 - 01.2016
- Investigating reports of abuse, neglect and or exploitation of the elderly and disabled adults to assess the urgency of the problem by interviewing clients, family members and others to gather social, functional, physical, and mental-emotional information for evaluation
- Provides services after normal working hours and on weekends to maintain 24 hours' coverage, including receiving reports of alleged abuse, neglect, or exploitation
- Determines temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services client to include counseling clients and care givers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing ongoing services
- Develops individualized service plans to meet the needs of the adult protective services client and maintains detailed documentation on each case
- Makes presentations and participates in community awareness and related activities to inform the public about the program
- Prepares routine, statistical, and special reports for management
- Travel throughout the district to provide caseload coverage
- Performs other duties as assigned and required to maintain operations
- Acting Supervisor, without unit supervisor, to support and supervise seven direct report employees
- Promotes and demonstrates appropriate respect for cultural diversity among co-workers and all work-related contacts.
Access Service Representative Radiology Dept
Baylor University Medical Center
11.2006 - 01.2009
- Developed a training manual for the Satellite Radiology Registration staff
- Registered incoming patients in an out-patient radiology center
- Conducted patient interviews to elicit information for registration
- Review and input physician orders in a computerized system to ensure clinical staff performed appropriate testing
- Assisted employee appreciation committee in developing ideas to recognize and award employees during national Access Service week while adhering to a strict budget
- Verify and input insurance information maintaining a 95% accuracy rate to insure expedient reimbursement for claims filed
- Trained new hires on registration process and all aspects associated with access services within various departments.
Access Service Representative Emergency Dept
Baylor University Medical Center
01.1999 - 11.2006
- Registered incoming patients in a hospital Emergency department
- Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality
- First line registrar trained in disaster relief processes including tracking and registering patients during disaster situations
- Assisted disaster team during Hurricane Katrina and Rita
- Conducted patient interviews to elicit necessary information for registration, accurate prioritization, and to assist medical professionals in the triage process
- Collect and input patient co-payments and deductibles
- Relief coordinator in the absence of primary coordinator, responsible for overseeing a staff of ten to ensure all staff followed hospital policies, procedures, and work efficiently to promote excellent patient care and satisfaction
- Assist Supervisor with training and mentor new Access Service Representatives.
Education
Certification - Managment Supervision
Cedar Valley College- Supervisory DART
Lancaster, TX08-2020
Bachelor of Science in Criminal Justice -
Kaplan University
06.2008
Skills
- Schedule Development
- Staff Management
- Operations Management
- Data Analytics
- Process Improvement
- Strategic Planning
- Inventory Control
- Training and Mentoring
- Business Administration
- Policy Enforcement
- Goal-Oriented
- Employee Motivation
- Project Management
- Staff Discipline
- Industrial Hygiene
- Complex Problem-Solving
- Processes and Procedures
- Financial Management
- Process Monitoring and Improvement
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Internet Research
- Trapeze
- Kronos
- Transit Master
- Ripplestone
- Typing 45 wpm
- [Software] experience
Certificate Programs
Management/Supervision, Cedar Valley Community College/Supervisory Dart Candidate, 08/2020
Academic Honors And Awards
Efficiency Award Recipient 2020/2021
Volunteer Experience
- North Texas Warrior Football Organization 2009-present - Acting Program Manager
- Operation Dallas Cares 2023
References
REFERENCES AVAILABLE UPON REQUEST
Affiliations
- Volunteer Project Manager for North Texas Warrior Youth Football
- Owner/Operator Bakery Business
Accomplishments
- Worked cross-functionally in Bus Dispatch and Station Office to achieve agency goals in producing efficient, and timely service.
- Efficiency Award recipient 2019, 2020
- 2024 Performance Evaluation - Exceeded Expectations 4.6 rating out of a possible 5.0
Certification
- Certification Supervision Management
- Supervisory Dart
- Crucial Conversations Certificate completion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SUPERVISOR
Dallas Area Rapid Transit
12.2019 - Current
Bus Operator
Dallas Area Rapid Transit
01.2018 - 12.2019
Adult Protective Services Supervisor I
Texas Health and Human Services
01.2016 - 01.2018
Adult Protective Services Advanced Specialist IV
Texas Health and Human Services
01.2009 - 01.2016
Access Service Representative Radiology Dept
Baylor University Medical Center
11.2006 - 01.2009
Access Service Representative Emergency Dept
Baylor University Medical Center
01.1999 - 11.2006
Certification - Managment Supervision
Cedar Valley College- Supervisory DART
Bachelor of Science in Criminal Justice -
Kaplan University
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