VANETTA HARRIS
Jackson
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Warehouse Worker
Amazon
11.2024 - Current
- Followed safety protocols consistently to minimize accidents and ensure workplace compliance.
- Consistently lifted materials weighing as much as 50 pounds.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Membership Specialist
American Express, AMEX
08.2013 - 08.2022
- Assisted members with inquiries and provided information on membership benefits and services.
- Processed new member applications and maintained accurate membership records in database systems.
- Coordinated membership events, enhancing engagement through effective communication and organization.
- Collaborated with team to streamline onboarding processes for new members, improving efficiency.
- Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
Customer Care Representative
Apria Healthcare
01.2011 - 08.2013
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Managed complex issue escalations, ensuring timely resolution and improved customer experience.
- Implemented quality assurance protocols to maintain high service standards.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Sales Associate
JCPenney
10.2007 - 12.2011
- Assisted in maintaining store presentation standards, ensuring merchandise was organized and visually appealing.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
CNA/HHA - undefined
Chase Learning Institute
Orlando, FL08.2001
High School Diploma - undefined
Central High School
New Madrid, MO05.1985
Skills
- Self-motivated and disciplined
- Clear communication
- Attention to detail
- Problem-solving
- Team collaboration
- Punctual and dependable
- Time management
- Verbal and written communication
- Warehouse environment safety
- Decision-making
Timeline
Warehouse Worker
Amazon
11.2024 - Current
Membership Specialist
American Express, AMEX
08.2013 - 08.2022
Customer Care Representative
Apria Healthcare
01.2011 - 08.2013
Sales Associate
JCPenney
10.2007 - 12.2011
CNA/HHA - undefined
Chase Learning Institute
High School Diploma - undefined
Central High School
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