Vaneza Matos
Summary
Experienced in community outreach and resource coordination, with a background in health education and individualized care plans. Demonstrated ability to engage with diverse populations, providing emotional support and assistance in navigating public benefits programs. Proven skills in client documentation and case management, ensuring accurate records and timely follow-ups to enhance service delivery. Strong organizational capabilities, with experience in event organization and crisis intervention, contributing to improved community health initiatives.
Overview
10
10
years of professional experience
Work History
Pick to tote
Amazon Pvd2
Johnston, Rhode Island
11.2025 - 02.2026
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Community Health Worker
Regional One Health Medical Center
Memphis, TN
03.2023 - 03.2024
- Coordinated community outreach programs to enhance health education, increasing community engagement and awareness of available resources.
- Conducted health screenings and assessments, ensuring compliance with safety protocols and improving patient health outcomes.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans, addressing diverse community health needs effectively.
- Provided support and education to individuals regarding chronic disease management, empowering patients to take control of their health.
- Assisted in the development of health promotion materials, facilitating easier access to information and resources for the community.
- Monitored and documented client progress, ensuring accurate records and timely follow-ups to improve service delivery.
- Engaged with local organizations to foster partnerships, enhancing resource availability and community health initiatives.
- Participated in outreach activities such as health fairs or community events.
- Assisted with patient referrals to appropriate community resources.
- Maintained accurate records of patient data in a secure electronic database.
- Provided assistance with completing forms related to public benefits programs.
- Offered emotional support during difficult times or stressful situations.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Returned calls, emails and faxes according to departmental policy.
- Monitored client progress towards health goals and objectives.
- Applied concise time-management to meet deadlines.
- Educated clients on options to assist in making informed decisions.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
Community Service Volunteer
Women Shelter
Memphis, Tn
02.2023 - 05.2023
- Supported survivors of domestic violence by providing emotional support and resources, enhancing their recovery and empowerment.
- Provided assistance to clients in need of food, clothing and other resources.
- Volunteered at soup kitchens during holidays, assisting with meal preparation and distribution.
- Organized community events and activities for disadvantaged youth.
- Actively listened to individuals experiencing homelessness or poverty, offering emotional support where appropriate.
- Engaged in regular training sessions on crisis intervention and conflict resolution, enhancing team effectiveness in supporting vulnerable populations.
Assistant Manager
Cricket Wireless
, MA
04.2016 - 02.2018
- Enhanced customer satisfaction by resolving inquiries and issues, fostering a positive shopping experience for all clients.
- Managed inventory levels and ordered supplies, maintaining optimal stock to meet customer demand and support sales goals.
- Managed daily store operations by overseeing inventory levels and ensuring product availability for customer satisfaction.
- Implemented promotional displays and merchandising strategies that enhanced product visibility and boosted sales.
- Conducted regular audits of sales and inventory data to identify trends and optimize stock management processes.
- Developed and maintained strong customer relationships, addressing inquiries and resolving issues to enhance loyalty.
- Monitored compliance with company policies and procedures to maintain operational efficiency and safety standards.
- Processed payments from customers using POS systems efficiently.
- Organized promotional displays within the store to increase sales volume.
- Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
- Supervised cash register transactions to minimize errors or theft.
- Developed and maintained positive relationships with customers and vendors.
- Confirmed that all safety protocols were being followed during store hours.
- Verified accuracy of invoices before submitting them for payment.
- Handled incoming calls from customers regarding product inquiries or orders.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Opened facility daily and prepared areas for service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Skills
- Community outreach
- Health education
- Individualized care plans
- Case management
- Crisis intervention
- Resource coordination
- Client documentation
- Emotional support
- Client referrals
- Time management
- Program enrollment
- Inventory management
- Customer relations
- POS systems
- Data entry
- Event organization
- Nutrition counseling
- Organized and detail oriented
- Bilingual in Spanish and English
Timeline
Pick to tote
Amazon Pvd2
11.2025 - 02.2026
Community Health Worker
Regional One Health Medical Center
03.2023 - 03.2024
Community Service Volunteer
Women Shelter
02.2023 - 05.2023
Assistant Manager
Cricket Wireless
04.2016 - 02.2018