Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Vang Par

Indianapolis,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Office Manager

Dr. Tavel Group
Indianapolis, IN
12.2023 - Current
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided training to new hires on office policies and procedures.
  • Assisted in recruiting, onboarding and training new employees.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained confidential records relating to personnel matters.
  • Supervised staff members, organized schedules and delegated tasks.
  • Interpreted and communicated work procedures and company policies to staff.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Used judgment and initiative in handling confidential matters and requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Office Assistant Manager

Dr. Tavel Group
Indianapolis, IN
05.2021 - 12.2023
  • Assist store manager with all operations of a Dr. Tavel office: hiring and development, staff scheduling, performance reviews
  • Completing training to advance skills and knowledge
  • Improve store performance by using reports and dashboards to monitor performance
  • Leading by example on the salesfloor by using lifestyle sales techniques to identify visual and lifestyle needs, presenting the best options to the patient to best fit their individual needs
  • Work directly with Store Manager and Regional Supervisors to identify opportunities for improvement and growth
  • Assisting with general front desk operations: answering the phone, check-in and check-out, pretesting patients
  • All things insurance: verifying eligibility, answering questions, authorizing benefits.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Optician

Dr. Tavel Optical Group
Indianapolis, IN
06.2020 - 05.2021
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Assisting with general front desk operations: answering the phone, check-in and check-out, pretesting patients
  • All things insurance: verifying eligibility, answering questions, authorizing benefits.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Repaired and adjusted frames to meet customer needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Greeted patients warmly upon arrival at office or store location.
  • Managed client frame selection processes and walked through lens options.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.

Customer Service Clark

Wal-Mart Supermarket
Indianapolis, IN
01.2017 - 01.2021
  • Accurate and detailed
  • Conflict resolution
  • Customer service-oriented
  • Dedicated team player
  • Exceptional communication skill
  • Interacted with diverse customer personalities
  • Maintained a balanced drawer
  • Multi-tasking ability
  • Professional phone etiquette
  • Received payments via cash, check, debit/credit card
  • Shopped customers' orders, substituting items when necessary, if allowed
  • Takes care of customers in a timely manner
  • Takes telephone calls
  • Trained new associates as required.
  • Greeted customers and provided assistance with inquiries.
  • Assisted customers in selecting appropriate products or services to meet their needs.

Customer Experience Specialist

Dr. Tavel Optical Group
07.2019 - 06.2020
  • Greeting and assisting patients through the check-in and check-out process
  • Insurance expert: verifying eligibility, answering questions, authorizing benefits
  • Scheduling appointments over the phone and in-person
  • Pretesting patients.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Intern

Department of Radiology and Imaging Science, IU School of Medicine
01.2018
  • File coding, Content Central
  • New Physicians Orientation
  • Staff Training
  • Sorting documents.

Intern

Health Information Management Department, St. Vincent Health Indianapolis
01.2017
  • Data Analysis and Re-analysis
  • Document Indexing
  • Document Pepping
  • Health Information Management Operation
  • Release of Information.

Education

Bachelor of Science in Health Information Management -

Indiana University

Skills

  • Customer Service
  • Data Entry
  • Call Handling
  • Scheduling
  • Office Administration
  • Staff Management
  • Strong Problem Solver
  • Excel Spreadsheets
  • Insurance Eligibility Verifications
  • Positive Attitude
  • Front Office Management
  • Appointment Scheduling
  • Dedicated Team Player
  • Time Management
  • Performance Improvement
  • Meticulous Attention to Detail
  • Project Planning
  • Bookkeeping
  • Event preparation
  • Office Management
  • Staff hiring
  • Training and coaching

Affiliations

  • Youth Department - President at Chin United Pentecostal Church
  • Youth Department - Secretary at Chin United Pentecostal Church
  • Youth Department - Assistant Secretary at Chin United Pentecostal Church
  • Youth Department - Treasurer at Chin United Pentecostal Churches of USA
  • Youth Department - Assistant Treasurer at Chin United Pentecostal Churches of USA

Timeline

Office Manager

Dr. Tavel Group
12.2023 - Current

Office Assistant Manager

Dr. Tavel Group
05.2021 - 12.2023

Optician

Dr. Tavel Optical Group
06.2020 - 05.2021

Customer Experience Specialist

Dr. Tavel Optical Group
07.2019 - 06.2020

Intern

Department of Radiology and Imaging Science, IU School of Medicine
01.2018

Customer Service Clark

Wal-Mart Supermarket
01.2017 - 01.2021

Intern

Health Information Management Department, St. Vincent Health Indianapolis
01.2017

Bachelor of Science in Health Information Management -

Indiana University

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