Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Vangelica Alvarez

Sylmar,CA

Summary

Patient Behavior Technician with 8 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Behavior Technician

360 Behavioral Health
Santa Claita , CA
12.2021 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 15 students.
  • Exercised physical dexterity to safely implement crisis management interventions and therapeutic holds.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Observed and monitored client behavior and responses to treatment.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
  • Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally and consistently.

Customer Service Representative Manager

Montrose Pet Hospital
Montrose Pet Hospital, CA
10.2015 - 12.2021
  • Supervised 6 CSR's in providing excellent customer service to callers requiring assistance for pets and heath issues.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established team priorities, maintained schedules and monitored performance.
  • Prepared quotes for new products and services and composed budgets.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Answered up to 100 calls daily, took messages and transferred calls to correct individuals.

Cake Decorator Supervisor

Sams Club
Porter Ranch, CA
06.2010 - 09.2014
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Followed daily opening and closing procedures of brick and mortar bakery location.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Weighed, boxed, and wrapped bakery products.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Handled 80 calls per day to address customer inquiries and concerns
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Used Microsoft Word and other software tools to create documents and other communications
  • Demonstrated respect, friendliness, and willingness to help wherever needed

Groomer

Petco
Porter Ranch, CA
06.2006 - 11.2009
  • Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
  • Bathed dogs and cats to remove fleas, ticks, and other skin parasites.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Trimmed nails using clippers and grinders.
  • Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Worked with more than 10+ animals each day to provide skilled bathing and grooming services
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husky's and Malamutes
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases
  • Managed inventory, ordered new supplies, and maintained optimal storage to meet expected needs

Special Education Volunteer

Jay Nolan Community Services
Mission Hills , CA
06.2006 - 06.2008
  • Worked with students to promote learning and pro-social development.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
  • Instructed student activities to implement goals for remediation of deficiencies and drive student success.
  • Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate - Psychology

Pierce College
Winnetka, CA
11.2022

High School Diploma -

Kennedy High School
Granada Hills, CA
06.2006

Skills

  • Business planning
  • Strategic planning
  • Self-Motivated
  • Problem-Solving
  • Attention to Detail
  • Meal Planning and Preparation
  • Age-appropriate activities
  • Child Supervision
  • Child development
  • Group Dynamics
  • Therapeutic Exercise
  • Positive Reinforcement Methods
  • Emotional Support
  • Behavioral Disorders

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Earned numerous referrals to other families due to exceptional reliability, affordable rate and positive reports.
  • Positively influenced kids with behavior issues, improving family quality of life.
  • Received consistent positive remarks for quality of care.

Certification

CPI

First aid and CPR


Timeline

Behavior Technician

360 Behavioral Health
12.2021 - Current

Customer Service Representative Manager

Montrose Pet Hospital
10.2015 - 12.2021

Cake Decorator Supervisor

Sams Club
06.2010 - 09.2014

Groomer

Petco
06.2006 - 11.2009

Special Education Volunteer

Jay Nolan Community Services
06.2006 - 06.2008

Associate - Psychology

Pierce College

High School Diploma -

Kennedy High School

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Vangelica Alvarez