Vangie Bocanegra
South El Monte
Summary
CompTIA A+ Certified Deskside Support Professional with proven expertise in delivering essential assistance to users and efficiently escalating issues for prompt resolution. Extensive experience as a Computer Technician includes operating and maintaining workstations and laptops, as well as installation, maintenance, troubleshooting, and repair. Proficient in network administration and dedicated to providing exceptional end-user support, ensuring seamless technology experiences. Committed to leveraging technical skills and problem-solving abilities to enhance user satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Tech L2 – Deskside Support L2
Toyota NAPCC
05.2019 - Current
- Support and troubleshoot issues with IBM iSeries AS400.
- Create, modify & delete ID’s within AS400 and ensure all SOX protocols are followed.
- Work with AS400 programmers assisting them with any updates that need to be done on al WMS Systems.
- Microsoft Office tools including Microsoft Teams, SharePoint and OneNote.
- Desktop support for desktops, laptops, printers, mobile devices and peripherals.
- Assist with setting up, image and configuring JLT tablets, MC33, iPads, cell phones and screens used throughout the warehouse.
- Effective listening & verbal communication skills.
- Documented, maintained, upgraded or replaced hardware and software systems.
- Ability to manage multiple simultaneous tasks at the same time as maintaining consistent results.
- Provide an accurate record of each call-in incident management tracking tool.
Senior Systems Executive\Deskside Support L2
Toyota LA PDC
08.2018 - 05.2019
- Support and troubleshoot issues with IBM iSeries AS400.
- Create, modify & delete ID’s within AS400 and ensure all SOX protocols are followed.
- Work with AS400 programmers assisting them with any updates that need to be done on al WMS Systems.
- Desktop support for desktops, laptops, printers, mobile devices and peripherals.
- Microsoft Office tools including Microsoft Teams, SharePoint and OneNote.
- Assist with setting up, image and configuring JLT tablets, XT15 and 8530 screens used throughout the warehouse.
- Documented, maintained, upgraded or replaced hardware and software systems.
- Managed inventory of old and new equipment and set up regular pickups for disposal.
- Ability to manage multiple simultaneous tasks at the same time as maintaining consistent results.
- Provide an accurate record of each call-in incident management tracking tool.
Asset Management Lead \ Inventory Services
Toyota National Headquarters
11.2012 - 08.2018
- Manage inventory and assist other members of the technical support team.
- Coordinate with users on laptop\desktop deployments.
- Diagnosed, serviced and repaired desktop, laptops, and workstations.
- Process ISOS orders and delivered to the Team Members.
- Imaging and deployment of new machines.
- Documented, maintained, upgraded or replaced hardware and software systems.
- Utilized SLAs, ticket tracking & monitor systems to ensure timely resolutions.
- Supported 12 buildings, serving as many as 5,000 Toyota employees.
- Log and record all requests from users into the PC Support ticket database.
- Windows 10 deployment/migration experience.
- Advanced understanding of Microsoft Windows desktop operating systems, Microsoft Office suites and basic understanding of Microsoft Active Directory.
Computer Technician/Store Manager
East San Gabriel Valley ROP
05.2012 - 06.2012
- Inter-ship).
- Assign tasks to technicians according to priority.
- Insured store policies are followed in regard to installing proper software.
- Assist technical crew with software/hardware installation/repair and guidance as needed.
- Resolve service issues for customer’s satisfaction 100.
Deskside Support Technician
Mattel Inc
12.2006 - 07.2010
- AS/400 – reset ID’s and passwords.
- Responsible for the maintenance, repair and installation of desktop computers, laptops and network hardware and software while maintaining software licenses.
- Transferred User’s profile, applications and data from the original pc/laptop to the new pc/laptop.
- Install, update, and reimage workstation and laptops and prepare old equipment for disposal.
- Responsible for installation of departmental software/hardware, patching OS on workstations and train users on use of new systems/software/hardware as needed.
- Responsible for the inventory of all computer equipment, laptops, printers, monitors, peripherals, old and new equipment.
- Responsible for adding/removing users; setting policies, creating groups for special projects, adding/deleting workstations from the Domain using Active Directory.
- Mattel Toy Stores: Pomona & City of Industry: Set up registers and computers as well as troubleshoot and replaced faulty equipment.
- Provide desktop hardware and software support.
Education
CompTIA A+ Certified - Microcomputer Repair & Maintenance
East San Gabriel Valley - ROP, United Education Institute
Covina, CA06.2012
Certification of completion - Computer Maintenance and Repair: Computer Installation and Repair Technology
UEI College
El Monte, CA10.2006
Skills
- Certified A Technician
- IBM AS/400
- Asset Management
- Service Now
- Microsoft Active Directory
- Microsoft Intune Administrator
- Hardware and Software Support
- Computer Maintenance and Repair
- Customer Service
- Inventory Control
- Windows \ Office \ Operating systems
- Basic Network
- Peripherals
- Policies & Procedures
- Technical Support
- Troubleshooting Technical Issues
- Listening & Verbal communication skills
- Field \ Remote Access Support
- IT Support
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Preventive Maintenance
- Hardware installation
Timeline
Tech L2 – Deskside Support L2
Toyota NAPCC
05.2019 - Current
Senior Systems Executive\Deskside Support L2
Toyota LA PDC
08.2018 - 05.2019
Asset Management Lead \ Inventory Services
Toyota National Headquarters
11.2012 - 08.2018
Computer Technician/Store Manager
East San Gabriel Valley ROP
05.2012 - 06.2012
Deskside Support Technician
Mattel Inc
12.2006 - 07.2010
Certification of completion - Computer Maintenance and Repair: Computer Installation and Repair Technology
UEI College
CompTIA A+ Certified - Microcomputer Repair & Maintenance
East San Gabriel Valley - ROP, United Education Institute