Dynamic leader with a proven track record at PEGASUS PROPERTY MANAGEMENT, excelling in customer service and maintenance oversight. Expert in enhancing client relationships and business development, demonstrated by managing over 1,100 units and achieving significant revenue growth. Skilled in staff management and risk mitigation, ensuring compliance and safety across diverse environments.
Overview
35
35
years of professional experience
Work History
Property Manager
PEGASUS PROPERTY MANAGEMENT
01.2019 - 07.2024
Assisted in the management of a portfolio consisting of 15 Community Associations, including Condominiums, HOAs, and Single-Family homes, totaling over 1,100 units, while ensuring adherence to management company agreements.
Conducted frequent site visits in Naples, Ft. Myers, and Estero to perform inspections and enforce community rules.
Prepared, organized, and disseminated Board packets on a monthly basis; attended and actively participated in most board meetings.
Documented, transcribed, and distributed meeting minutes for various associations within the portfolio.
Maintained precise and up-to-date records of owner and association information.
Generated and presented comprehensive reports for Board meetings, ensuring compliance with statutory requirements.
Coordinated, scheduled, and supervised maintenance, repairs, and capital project work orders.
Conducted vendor interviews to obtain competitive bids and managed contracts to ensure compliance.
Fostered consistent communication with management staff and homeowners to provide outstanding service and maintain transparency.
CEO
MOLLY MAID OF LEHIGH VALLEY
01.2007 - 12.2018
Cultivated client loyalty among over 400 satisfied clients through effective communication, robust customer relations, and exceptional execution of client services.
Networked with prospective clients to provide accurate service quotations.
Performed unannounced on-site staff quality assessments to ensure adherence to high standards of excellence.
Conducted interviews and thorough background checks for potential new hires.
Managed and updated human resources files for a team of twenty employees.
Attended franchise training sessions and educated/cross-trained staff on brand policies and standard operating procedures.
Utilized QuickBooks for comprehensive management of bookkeeping, payroll, receivables, and payables.
Supervised the procurement and maintenance of the vehicle fleet, products, and inventory tracking.
Police Officer
NEW YORK CITY POLICE DEPARTMENT
01.1990 - 12.2005
Conducted patrols and safeguarded assigned areas to prevent illegal activities, ensuring the safety of individuals, local businesses, and neighborhoods.
Compiled and maintained various routine and specialized records to document daily activities and incidents, including issuing citations and summons.
Collected and prepared evidence to support charges against individuals for violations of ordinances, statutes, and laws, covering petty, misdemeanor, and felony offenses.
As a first responder, secured and documented preliminary investigation information at crime scenes.
Acted as a liaison between court officials, social workers, government agencies, and police department personnel.
Monitored and investigated suspicious individuals and unusual activities to ensure community safety.
Skills
Customer service-focused
Maintenance Oversight
Codes Compliance
Time Management
Staff Management
Client Relationship Building
Business Development
Law Enforcement
Case Management
Risk Mitigation
Languages
Greek
Native or Bilingual
Timeline
Property Manager
PEGASUS PROPERTY MANAGEMENT
01.2019 - 07.2024
CEO
MOLLY MAID OF LEHIGH VALLEY
01.2007 - 12.2018
Police Officer
NEW YORK CITY POLICE DEPARTMENT
01.1990 - 12.2005
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