Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Vani Goel

Summary

Motivated and results-driven Analyst with a proven track record in supporting and delivering solutions for healthcare systems. Seeking to leverage my technical expertise and business acumen to contribute as a GuidingCare Business Analyst, where I can utilize my dual understanding of user needs and technical capabilities to drive successful discovery and delivery phases.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Product Support Analyst

HealthEdge Software Inc
02.2022 - Current
  • Act as first point of escalation for all tickets related to GuidingCare application on JIRA, effectively streamlining ticket triaging process and reducing response time by 20%, resulting in improved customer satisfaction.
  • Reproduce issues, document and communicate them to Tier 2 Development, working on all components of GuidingCare, including Care Coordination , Population Health, Appeals and Grievance, and Utilization Management.
  • Conduct sanity testing, root cause analysis, and test planning for fixes, new functionality, version upgrades, and system modifications on both production and non-production environments.
  • Collaborate with cross-functional teams to identify and resolve critical issues, contributing to a 30% improvement in system stability.
  • Interpret business needs and requirements by gathering, analyzing, documenting, and validating user and technical requirements.
  • Deliver product training sessions for customers, empowering them to effectively utilize product features and optimize their experience.
  • Work on systems like SmartComm to integrate letters into GuidingCare
  • Monitor, report, and resolve issues, develop solutions and workarounds for system and business issues, while ensuring compliance with governance, regulatory, and procedural guidelines.

Business Analyst/Logistic Coordinator

Avador Business Group, Inc
05.2021 - 01.2022
  • Managed critical aspects of business operations including warehouse logistics, shipping operations IT Helpdesk Support, Accounts payable coordination and product management
  • Oversaw daily warehouse logistics and shipping operations while maintaining accurate inventory records and reconciliation reports
  • Coordinated accounts payable invoicing and service with vendors like Amazon, eBay, Walmart and Etsy

Independent Consultant

Krishna Hotels
06.2017 - 03.2020
  • Lowered cost structures and improved bottom line, resulting in increased profit margins.
  • Increased occupancy rate by integrating aggregators to enhance digital visibility.
  • Implemented temporary incentive schemes for Travel Agents, driving a 12% increase in volumes from prior year.
  • Conducted market analysis to identify process gaps and efficiencies aligned with current market trends.
  • Engaged in development sessions and design reviews to implement custom software, resulting in enhanced guest experience and improved metrics.
  • Introduced improved software system for quicker check-in processes.

Corporate Sales Associate

InterGlobe Aviation Ltd
12.2015 - 05.2017
  • Managed portfolio of Fortune 500 companies, Global Tech Giants, and Consulting Firms, achieving 98% targets.
  • Analyzed data and MIS reports, working on Global RFPs and implementing new products on API/Online web tools.
  • Collaborated closely with interface partners to ensure all requirements were met, conducting rigorous testing to achieve successful system implementation.
  • Coordinated and implemented new products go-live after multiple rounds of testing through production system.

Education

Post Graduate Diploma - Marketing Management

Prin.L.N. Welingkar Institute of Management Development & Research, University of Delhi
2018

Bachelor’s of Commerce -

Delhi University
2016

B.Sc. - Hospitality & Hotel Administration

Institute of Hotel Management, NCHMCT
2015

Skills

  • Time Management
  • Problem Solving
  • Client Management
  • Healthcare
  • Team Work
  • Adaptability

Certification

Salesforce Certified Platform Builder,WI22

Salesforce Certified Administrator,SU21

Certified Scrum Master,Scrum Alliance, 2021

Certified Financial Planning, FPSB India, 2018

Reference

Available upon request.

Timeline

Product Support Analyst

HealthEdge Software Inc
02.2022 - Current

Business Analyst/Logistic Coordinator

Avador Business Group, Inc
05.2021 - 01.2022

Independent Consultant

Krishna Hotels
06.2017 - 03.2020

Corporate Sales Associate

InterGlobe Aviation Ltd
12.2015 - 05.2017

Post Graduate Diploma - Marketing Management

Prin.L.N. Welingkar Institute of Management Development & Research, University of Delhi

Bachelor’s of Commerce -

Delhi University

B.Sc. - Hospitality & Hotel Administration

Institute of Hotel Management, NCHMCT

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Vani Goel