Vania Balcazar
Lehigh Acres,FL
Overview
2
2
years of professional experience
Work History
Assistant Manager Cashier
Seven Eleven
01.2018 - 02.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Monitored areas for security issues and safety hazards.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Quickly and accurately counted drawers at start and end of each shift.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Timeline
Assistant Manager Cashier
Seven Eleven
01.2018 - 02.2020
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