Vania Marquez
Miami,FL
Summary
Organized professional with diverse experience in customer service, administration, and operations across legal, hospitality, and salon industries. Skilled in task management, appointment scheduling, e-filing, inventory control, and financial reconciliation. Adept at training staff, fostering team coordination, and enhancing customer satisfaction in fast-paced environments. Strong communicator with a keen attention to detail and a focus on results. Enthusiastic about applying my organizational and leadership skills to support and enhance a collaborative team environment
Overview
13
13
years of professional experience
Work History
Cashier/Hostess/Inventory Clerk
Sakura Sushi & Bar
08.2012 - Current
- Accurately processed customer transactions, handling cash, credit cards, and gift cards while maintaining a balanced cash register.
- Ensured the timely and efficient flow of orders, assisting in both front-of-house and kitchen operations during peak hours.
- Assisted in handling customer complaints or concerns in a professional manner to ensure satisfaction.
- Greeted and seated guests, managing reservations and walk-ins to optimize seating arrangements and minimize wait times.
- Managed guest waitlists, communicated estimated wait times, and updated clients on seating availability.
- Monitored and tracked inventory levels of food supplies, beverages, and restaurant materials to ensure stock availability.
- Conducted regular inventory counts, reported discrepancies, and placed orders for restocking as necessary.
- Worked closely with suppliers to ensure timely deliveries
- Assisted with receiving and inspecting deliveries, verifying the accuracy and quality of products.
Paralegal Assistant
Pardo Law Firm
05.2023 - 06.2023
- Facilitated effective communication between parties by scheduling meetings, depositions, mediation sessions, and court appearances.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
- E-filed legal documents through the Florida Court e-filing system via MyFloridaCourtAccess, managing assigned tasks, updating deadlines, and maintaining accurate records of filings and progress
- Handled confidential and sensitive information with discretion and in compliance with legal and ethical standards.
- Ensured compliance with court deadlines by maintaining an organized calendar system for attorneys and staff.
Front Desk Receptionist
Hanic Beauty
02.2019 - 09.2019
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Managed appointment scheduling for clients, coordinating services and ensuring efficient use of time slots while minimizing scheduling conflicts
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Boosted sales revenue by effectively promoting salon products and services through in-depth knowledge and customer engagement
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Front Desk Receptionist
Dadeland Nails & Spa
01.2017 - 01.2018
- Oversaw daily front desk operations, ensuring efficient service delivery and a smooth client experience.
- Managed appointment scheduling and coordinated staff availability, optimizing time slots and reducing client wait times.
- Supervised inventory control for retail products, ensuring accurate stock levels and coordinating with management for timely reordering.
- Directed and trained front desk staff on operational procedures, appointment scheduling, and client service standards.
- Generated and reviewed daily revenue reports, monitoring cash flow and ensuring financial accuracy for end-of-day reconciliations.
Education
Associate of Arts Degree -
Miami-Dade College
12.2017
Bachelor’s Degree - Business Management
Florida International University
12.2019
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) for managing documents and communication
- Experience with restaurant management and point-of-sale (POS) systems
- Knowledge of MyFloridaCourtAccess and Florida Court e-filing system for legal document management
- Cash handling and reconciliation
- Staff training and development: Experience in onboarding, training, and mentoring new employees in customer service and operational tasks
- High level of accuracy in data entry, document management, and financial recordkeeping
- Inventory management: Skilled in tracking and managing inventory, ordering supplies, and maintaining stock levels
ADDITIONAL INFORMATION
Languages- Fluent in English and Spanish
Timeline
Paralegal Assistant
Pardo Law Firm
05.2023 - 06.2023
Front Desk Receptionist
Hanic Beauty
02.2019 - 09.2019
Front Desk Receptionist
Dadeland Nails & Spa
01.2017 - 01.2018
Cashier/Hostess/Inventory Clerk
Sakura Sushi & Bar
08.2012 - Current
Associate of Arts Degree -
Miami-Dade College
Bachelor’s Degree - Business Management
Florida International University
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