Vania MENDEZ
Homestead,FL
Summary
Spearheaded product development and enhancement to maximize sales success. Talented coordinator, problem-solver and team leader with proven expertise in roadmapping effective plans. Conceptualize, test and improve strategies to attain targets with cost-effective approaches. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PRODUCT MANAGER /Business Operations Manager
ZEUGYS NETWORKS, S. A.
Guatemala, Guatemala
02.2019 - Current
- Created processes and procedures that ensure high quality products are delivered on time.
- Monitored industry trends and identified opportunities for innovation within the product portfolio.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Negotiated contracts with vendors related to product components or services.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
- Worked with sales teams to land customer wins in complex deals.
- Helped coordinate testing to verify quality and usability of new product features.
- Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
- Defined and implemented cost reduction strategies throughout product development lifecycle to maximize profitability.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Collaborated with other departments to coordinate strategic marketing activities.
- Planned advertising campaigns for online, print and other mediums.
Export Account Manager
RCMA GUATEMALA
Guatemala, Guatemala
10.2014 - 01.2019
- Developed and maintained relationships with existing customers to ensure customer satisfaction.
- Monitored export regulations and ensured compliance with customs requirements.
- Reviewed export documentation for accuracy and completeness.
- Negotiated pricing agreements with international customers to maximize profits.
- Provided technical support to customers regarding products and services offered by the company.
- Coordinated shipments of goods to foreign countries according to customer specifications.
- Liaised with freight forwarders, shipping lines, airlines and other parties involved in the export process.
- Resolved any issues that arose during the shipment of goods abroad.
- Analyzed customer needs and provided tailored solutions accordingly.
- Developed a strong network of contacts within the industry.
- Advised customers on payment terms, delivery schedules, applicable taxes.
- Answered customers' questions about products prices, availability, uses and credit terms.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
- Developed and significantly grew assigned territory 26% within first year.
Traffic Coordinator
Mercon Coffee Group
Guatemala, Guatemala
02.2007 - 11.2012
- Coordinated daily traffic operations to ensure timely delivery of materials and goods.
- Monitored transport routes for potential delays or issues, and took necessary action.
- Maintained accurate records of deliveries, including tracking numbers, dates, and times.
- Developed efficient strategies to optimize the flow of goods within a supply chain.
- Organized distribution networks to meet customer needs in an effective manner.
- Analyzed data related to transportation costs, delivery times, and other factors impacting logistics performance.
- Collaborated with internal teams such as Sales, Marketing, Warehouse Operations, and Customer Service to ensure successful execution of projects.
- Negotiated rates with freight carriers to improve cost-effectiveness while maintaining quality standards.
- Provided guidance on legal requirements related to international shipping regulations.
- Managed communication between stakeholders involved in the transportation process.
- Responded promptly to customer inquiries about their orders' status and estimated arrival time.
- Directed compliance with import, export and domestic laws and regulations, expertly executed traffic documentation and served as corporate logistics resource.
- Secured and maintained low cost and reliable carriers, scheduled and tracked shipments and deliveries to confirm timeliness and increased traffic quality ratings 68%.
- Led corporate logistics and supply chain activities and coordinated daily transportation services for domestic and international shipments, meeting or exceeding delivery expectations.
- Built productive professional relationships with vendors, carriers, customers and management and fostered unified team approach to preventing problems, delays and safety risks.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Traced missing material and shipments through vendor and customer communications.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Computed shipping, storage or demurrage charges using computer or price list.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Education
Bachelor of Arts - International Relations With Major Inter. Trade
Universidad Francisco Marroquin
Guatemala11-2010
Skills
- Feature Prioritization
- Interpersonal Communication
- Prioritization and Execution
- Improvement Metrics Measurement
- End to End Feature Delivery
- Troubleshooting and QA
- Remote Work
- Teamwork and Collaboration
- Customer training
- Cross Functional Leadership
- Sales Enhancement
- Staff Management
- Progress Monitoring
- Timeline Management
- Technical Support
Certification
- "Specialty Coffees" GREMIAL DE EXPORTADORES DE GUATEMALA 2009
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
PRODUCT MANAGER /Business Operations Manager
ZEUGYS NETWORKS, S. A.
02.2019 - Current
Export Account Manager
RCMA GUATEMALA
10.2014 - 01.2019
Traffic Coordinator
Mercon Coffee Group
02.2007 - 11.2012
Bachelor of Arts - International Relations With Major Inter. Trade
Universidad Francisco Marroquin
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