Summary
Overview
Work History
Education
Skills
Timeline
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Vania Nelwan

Marysville

Summary

Energetic and personable professional with over 10 years of customer service experience in fast-paced retail and hospitality environments. Adept at building rapport with diverse clientele, managing multitask-heavy workflows, and providing consistent, high-quality service. Strong phone etiquette, scheduling coordination, and organizational skills honed through leadership roles. Proven ability to support team efficiency, adapt to changing priorities, and uphold excellence under pressure—qualities essential for patient-facing roles in dynamic healthcare settings.

Overview

14
14
years of professional experience

Work History

Barista

Starbucks
10.2024 - Current
  • Deliver welcoming, high-touch service while managing a high volume of orders and guest requests.
  • Prioritize multiple tasks efficiently in time-sensitive, team-based operations.
  • Maintain strong communication and listening skills to ensure guest satisfaction and service accuracy.
  • Demonstrate adaptability and calmness in high-pressure settings—key for patient-facing roles.
  • Provide courteous and professional interactions over the phone and in person.

Prestige Beauty Advisor

Ulta Beauty
07.2021 - Current
  • Build ongoing relationships with clients, providing tailored advice and follow-up communication.
  • Handle appointment scheduling and inbound/outbound customer communication with professionalism.
  • Collaborate with team members and management to ensure seamless store operations.
  • Deliver consistent service with empathy and discretion—traits essential in healthcare environments.

Sales Associate

Carters, Inc
06.2019 - 07.2021
  • Create a welcoming environment for new and existing customers
  • Maintain store cleanliness to ensure easy shopping
  • Acknowledge current trend(s) and inventory
  • Prioritizing customers wants and needs
  • Suggestive selling on the floor and online
  • Register efficiency
  • Offering loyalty and credit cards to ensure new customers become clientele

Supervisor/Assistant Manager

DKNY
01.2015 - 02.2019
  • Oversaw store operations including scheduling, team supervision, and written communications.
  • Facilitated team coordination, conflict resolution, and customer escalations with professionalism.
  • Developed strong documentation and reporting skills, transferable to patient coordination roles.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Ensured compliance with all company policies, procedures, and guidelines as well as local regulations.

Assistant Manager

Forever 21
09.2011 - 01.2015
  • Supervise store operations before, during, and after business hours
  • Maintain store cleanliness and organization
  • Provide customer needs and satisfaction
  • Drive sales and challenge the team to meet daily goals
  • Build genuine relationships with customers and employees
  • Shipment and restocking inventory
  • Consistently provide management support
  • Schedule promptly based on the business and the needs of the store.
  • Train and develop employees to become leaders in the store.

Education

High school diploma -

Mariner High School
Everett, WA
06.2011

Skills

  • Employee Orientation (8 years)
  • Interviewing (8 years)
  • Retail Sales (10 years)
  • Loss Prevention (10 years)
  • POS (10 years)
  • Assistant Manager Experience (8 years)
  • Retail Management (8 years)
  • Merchandising (8 years)
  • Payroll (10 years)
  • Phone Etiquette (10 years)
  • Attention to detail (10 years)
  • Exceptional customer service (10 years)

Timeline

Barista

Starbucks
10.2024 - Current

Prestige Beauty Advisor

Ulta Beauty
07.2021 - Current

Sales Associate

Carters, Inc
06.2019 - 07.2021

Supervisor/Assistant Manager

DKNY
01.2015 - 02.2019

Assistant Manager

Forever 21
09.2011 - 01.2015

High school diploma -

Mariner High School

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