Vania Poladian
Reseda
Summary
Adept at managing high-stakes situations, I enhanced customer satisfaction and streamlined interdepartmental communication at Quantum Behavioral Solutions/ Al Bonian International. My expertise in document management and empathetic customer engagement, coupled with exceptional organization and time management skills, consistently drove positive outcomes and operational efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist/Call Center Representative
Quantum Behavioral Solutions
12.2018 - 10.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Receptionist/Document Controller
Al Bonian International
03.2015 - 03.2016
- Responsible for controlling all documentation related activities in a project.
- Support and coordinates with discipline with administration and control.
- Data entry of in carry/ dispatch/ updating contracts/ bill details.
- Preparation of reports.
- Control and maintain project record of incoming project documents.
Sales Associate
Party Center LLC
12.2013 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Architecture
National University Of Architecture & Construction
Yerevan, Armenia08-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Document management
- Documentation and reporting
Languages
English
Armenian
Arabic
Timeline
Receptionist/Call Center Representative
Quantum Behavioral Solutions
12.2018 - 10.2019
Receptionist/Document Controller
Al Bonian International
03.2015 - 03.2016
Sales Associate
Party Center LLC
12.2013 - 03.2015
Bachelor of Arts - Architecture
National University Of Architecture & Construction
Similar Profiles
Yu SunYu Sun
Behavior Technician at Quantum Behavioral SolutionsBehavior Technician at Quantum Behavioral Solutions
Kalyssa McGlothenKalyssa McGlothen
Behavioral Technician at Quantum Behavioral Solutions IncBehavioral Technician at Quantum Behavioral Solutions Inc
Taylor GermainTaylor Germain
Behavior Technician at Quantum Behavioral ConsultingBehavior Technician at Quantum Behavioral Consulting