Vania Rodriguez-Aguilar
Surprise,AZ
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder
99 Cents Only Store
09.2022 - 04.2024
- Perform Point of Sale (POS) responsibilities and processes all forms of payments
- Establishes or identifies prices of goods via the type of merchandise, identifying markings
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Utilizes systems, including phones, paging systems, hand held device, and back office computer
- Receive vendors and verifying the correct amount of product or adjusting any variance
- Receiving and unloading merchandise trucks
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Cashier/Sales Associate
Goodwill Industries
10.2020 - 09.2022
- Perform Point of Sale (POS) responsibilities and processes all forms of payments with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Manages and tracks donations received at POS
- Establishes or identifies prices of goods via the type of merchandise, identifying markings
- Completes closing procedures, as necessary
- Maintains sales floor stock levels and dressing rooms
- Utilizes systems, including phones and paging systems to make regularly scheduled announcements.
- Restocked and organized merchandise in front lanes.
Cashier/Server
Wetzel's Pretzels
09.2019 - 07.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash Point of Sales (POS) systems with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, cups, and bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Culinary Student Volunteer
Valley Vista High School Culinary Program
01.2017 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Provided friendly, courteous service to create memorable moments for guests.
City clerk intern
Surprise City Hall
06.2018 - 07.2018
- Ensured accurate issuance of passports by conducting thorough reviews of applicant documentation and verifying personal information.
- Reviewed photo submissions for compliance with official guidelines, providing feedback as needed to ensure acceptable images were used in passports.
- Contributed towards maintaining positive work environment by fostering a spirit of teamwork among colleagues.
- Assisted in reducing errors on passport applications with meticulous attention to detail and consistent adherence to guidelines.
- Handled difficult customer inquiries with professionalism and patience, resulting in increased overall satisfaction levels.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted Spanish speaking clients by successfully translating to allow for client satisfaction.
Education
Bachelor of Science - Architectural Studies
Arizona State University-Tempe
Tempe, AZ05.2024
High School Diploma -
Valley Vista High School
Surprise, AZ05.2020
Skills
- Customer Service
- Team Leadership
- Revit
- AutoCAD
- Adobe Illustrator
- Rhino
- Bilingual (English & Spanish)
- Microsoft Excel
- Adobe InDesign
- Adobe Photoshop
Certification
Food Handler Certification
State
AZ
Zip
85379
City
Surprise
Timeline
Key Holder
99 Cents Only Store
09.2022 - 04.2024
Cashier/Sales Associate
Goodwill Industries
10.2020 - 09.2022
Cashier/Server
Wetzel's Pretzels
09.2019 - 07.2020
City clerk intern
Surprise City Hall
06.2018 - 07.2018
Culinary Student Volunteer
Valley Vista High School Culinary Program
01.2017 - 01.2019
Bachelor of Science - Architectural Studies
Arizona State University-Tempe
High School Diploma -
Valley Vista High School
Food Handler Certification
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