Vania Romero
Flushing,NY
Summary
Dynamic supply chain professional with a strong focus on teamwork and communication. Experienced in supervising diverse teams and streamlining operations to achieve on-time delivery and regulatory compliance. Committed to enhancing patient care through effective supply chain management.
Supply chain professional with comprehensive expertise in managing supply chain functions and driving operational improvements. Known for strategic approach to inventory optimization and logistics management. Highly collaborative, adaptable to changing needs, and consistently focused on achieving results through strong leadership and analytical skills.
Overview
19
19
years of professional experience
Work History
Manager of Supply Chain
Jamaica Hospital
Jamaica, NY
11.2023 - Current
- Oversee supply chain operations, ensuring timely delivery of medical supplies and equipment.
- Develop and implement strategic inventory management plans to optimize stock levels.
- Collaborate with vendors to negotiate contracts and improve supplier relationships.
- Streamline logistics processes, reducing lead times for critical supplies and services.
- Ensured compliance with industry regulations and standards by regularly reviewing policies, procedures, and documentation requirements.
- Increased on-time delivery rates through effective communication and coordination among team members.
- Developed strong relationships with suppliers for improved collaboration and procurement outcomes.
- Reduced operational costs through the optimization of logistics and inventory management systems.
- Developed and maintained strong cross-functional relationships within overall organization.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Supervised 20 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
Newborn Screening Coordinator
New York Presbyterian Queens Hospital
Flushing, NY
10.2006 - 10.2023
- Coordinated screening processes to ensure compliance with regulatory standards.
- Ensured compliance with federal, state, and local regulations pertaining to health screenings and patient privacy concerns.
- Developed educational materials for patients to increase awareness about the importance of preventive screenings.
- Facilitated clear communication between patients, healthcare providers, insurance companies, and other stakeholders throughout the entire screening process.
- Monitored inventory levels of supplies needed for screenings while maintaining cost-effective purchasing strategies.
- Enhanced patient satisfaction by providing timely and accurate screenings, ensuring proper followups.
- Collaborated with healthcare providers to deliver comprehensive care plans for patients requiring further evaluation or treatment.
- Implemented a system for tracking patient referrals from healthcare providers leading to increased collaboration amongst physicians.
- Coordinated multidisciplinary team meetings for continuous improvement of screening procedures and protocols.
- Contributed to the successful growth and expansion of the screening program by identifying new opportunities for outreach and engagement.
- Entered data, generated reports, and produced tracking documents.
- Completed daily logs for management review.
- Served as corporate liaison for finance, IT, and marketing departments.
Customer Service Representative
Northwell Health System
New Hyde Park, NY
02.2021 - 03.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed complex patient interactions and escalated issues to appropriate departments.
- Collaborated with healthcare teams to streamline communication and enhance patient experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Associate of Applied Business - Hospitality Administration And Management
Queensborough Community College
Oakland Gardens, NY05-2012
High School Diploma -
Francis Lewis High School
Fresh Meadows NY06-2006
Skills
- Customer service focus
- Supplier relationship management
- Supply chain analytics
- Procurement expertise
- Warehouse management
- Production planning
- Cost reduction strategies
- Staff management
- New vendor setup
- Performance tracking
- Purchasing oversight
- Infor experience
- Qsight experience
- Supply chain management
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Manager of Supply Chain
Jamaica Hospital
11.2023 - Current
Customer Service Representative
Northwell Health System
02.2021 - 03.2022
Newborn Screening Coordinator
New York Presbyterian Queens Hospital
10.2006 - 10.2023
Associate of Applied Business - Hospitality Administration And Management
Queensborough Community College
High School Diploma -
Francis Lewis High School