Vania Smith
Farmington,MI
Summary
Knowledgeable professional with several years of experience, bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations, and increase bottom-line profitability. Organized and systematic, with natural relationship-building and leadership talents.
Overview
6
6
years of professional experience
Work History
EXECUTIVE ASSISTANT
Smile Lodge
Clifton Park, US
10.2024 - 02.2025
- Manage executive calendar, ensuring smooth daily operations and effective time management
- Coordinate meetings to enhance team collaboration and boost productivity
- Provide precise administrative support, improving communication clarity and efficiency
- Analyze dental chart errors to refine record-keeping processes, ensuring data integrity
- Document coaching sessions, fostering team growth and professional development
- Cultivate team excellence through structured professional development programmes and targeted coaching initiatives
- Streamline executive workflow by implementing digital scheduling solutions and optimizing meeting management processes for enhanced productivity
- Revamp administrative procedures through systematic process mapping, reducing document processing time and minimizing operational bottlenecks
- Establish comprehensive quality control protocols for dental records, ensuring compliance and maintaining high accuracy standards
- Develop and maintain performance tracking systems to identify training needs and facilitate targeted professional development initiatives
- Lead cross-functional team coordination efforts, facilitating seamless communication and strengthening interdepartmental relationships
STORE MANAGER
Lush Cosmetics
Albany, US
08.2023 - 10.2024
- Led the team to exceed sales goals, enhancing customer engagement and satisfaction.
- Mentored staff in product expertise, boosting service quality, and aligning with company values.
- Managed HR duties, resolved conflicts, and improved team performance effectively.
- Orchestrated daily sales strategies and mentored staff in product knowledge, fostering a cohesive team environment that elevated the customer experience.
- Implemented data-driven decision-making processes for inventory management and sales forecasting, while maintaining strong customer relationships.
- Developed comprehensive training programs and conflict resolution protocols, creating a positive workplace culture that promoted staff growth and retention.
- Streamlined operational workflows and optimized inventory management through data analytics, while building strong partnerships with suppliers and stakeholders.
- Pioneered digital solutions for stock management and customer feedback, resulting in enhanced operational efficiency and service delivery.
- Analyzed market trends and customer behavior patterns to develop strategic sales initiatives, driving sustainable growth and market presence.
- Transformed store operations through innovative leadership strategies, focusing on team development, and customer-centric service models.
SHIFT LEAD
Starbucks
Clifton Park, US
05.2022 - 08.2023
- Led shifts, enhancing team performance, and customer satisfaction.
- Delegated tasks to boost store profitability.
- Resolved issues to ensure optimal customer experiences.
- Shared best practices to elevate team skills.
- Maintained safety and operational standards consistently.
- Fostered team development through mentoring and knowledge sharing, creating a high-performing work environment focused on service excellence.
- Implemented rigorous quality control measures for beverage preparation, ensuring consistent product standards and customer satisfaction.
- Organized work shifts to boost productivity and uphold seamless functioning.
- Led team meetings, achieving timely project completion, and fostering collaboration.
- Managed vendor relationships, optimizing resource allocation, and cost control.
- Facilitated onboarding, improving new hire integration, and team productivity.
- Monitored compliance, ensuring adherence to safety protocols and company policies.
RETAIL ASSISTANT
Motherhood Maternity
Colonie, US
01.2019 - 05.2022
- Streamlined retail operations and customer service protocols, enhancing store efficiency while maintaining high satisfaction levels in a fast-paced maternity retail environment
- Built strong relationships with customers and team members, providing personalised maternity wear recommendations and creating positive shopping experiences
- Maintained precise inventory records and organised visual merchandising displays, ensuring optimal product presentation and stock availability
- Assisted expectant mothers in finding comfortable and stylish clothing solutions, consistently receiving positive customer feedback
- Implemented creative merchandising strategies to showcase maternity collections, contributing to improved customer engagement and store performance
Education
ASSOCIATES - Business Management
Hudson Valley Community College
Troy, NY02.2025
MEDICAL ASSISTING -
Ross Medical Assisting
Kalamazoo, MI01.2018
Skills
- Customer Service
- Communication
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Leadership
- Operations Management
- Team Development
- Inventory Management
- Administrative Support
- Problem Solving
- Staff Training
Timeline
EXECUTIVE ASSISTANT
Smile Lodge
10.2024 - 02.2025
STORE MANAGER
Lush Cosmetics
08.2023 - 10.2024
SHIFT LEAD
Starbucks
05.2022 - 08.2023
RETAIL ASSISTANT
Motherhood Maternity
01.2019 - 05.2022
ASSOCIATES - Business Management
Hudson Valley Community College
MEDICAL ASSISTING -
Ross Medical Assisting
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