Summary
Overview
Work History
Education
Skills
Timeline
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Vania Smith

Orlando,FL

Summary

Proven to enhance customer satisfaction through top-notch service with strategic planning and relationship building. Seasoned and highly motivated, I've leveraged my customer service skills providing recommendations to significantly increase sales in the industry. Adept in multitasking and fostering team collaboration, achieving remarkable results in high volume and fast-paced environments.

Overview

11
11
years of professional experience

Work History

Housekeeper

The Maids
07.2024 - Current
  • Dispose of trash and recyclables each day to avoid waste buildup.
  • Adhere to professional house cleaning checklist.
  • Operated electronic backpack vacuums and floor sweepers.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Ensure overall customer satisfaction with each client using the 22 step cleaning checklist via company standards.

Delivery Driver

Uber Eats
02.2024 - 06.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Expedited deliveries to meet customer deadlines and requirements.

Server

Amelia's Hangar Restaurant and Lounge
03.2023 - 01.2024
  • Worked with POS system to place orders, manage bills, and complete payments.
  • Used slow periods to restock supplies, ice, dish
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with correct garnishes.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
  • Prepared and served alcoholic beverages to customers.

Server

Perkins Family Restaurant
09.2018 - 09.2020
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Bussed and pre bussed throughout shift.
  • Delivered food and beverage orders in an efficient and correct manner.
  • Maintained an overall positive upbeat, helpful attitude with every shift.

Server

Waffle House Restaurant
01.2015 - 05.2016
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Cooked customers food orders when needed.
  • Handled cash accurately.
  • Delivered food and beverage orders correctly and promptly.
  • Service with a smile.

Server

Dennys Resturant
06.2013 - 01.2015
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Processed payments for orders and provided customers with change.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Arranged tables and chairs for special occasions and events.
  • Engaged in suggestive selling and other sales techniques.
  • Established rapport with customers by providing friendly and attentive service.
  • Restocked supplies when needed.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Demonstrated knowledge of menu items.
  • Utilized POS system.

Education

High School Diploma -

Winter Park High School
Winter Park, FL

Skills

  • Relationship Building
  • Verbal and written communication
  • Strategic Planning
  • Sales Leadership
  • Computer Skills
  • Service Recommendations
  • Customer Service
  • Conflict Resolution
  • Multitasking and Organization
  • Team Collaboration
  • Strong Work Ethic

Timeline

Housekeeper

The Maids
07.2024 - Current

Delivery Driver

Uber Eats
02.2024 - 06.2024

Server

Amelia's Hangar Restaurant and Lounge
03.2023 - 01.2024

Server

Perkins Family Restaurant
09.2018 - 09.2020

Server

Waffle House Restaurant
01.2015 - 05.2016

Server

Dennys Resturant
06.2013 - 01.2015

High School Diploma -

Winter Park High School

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Vania Smith