Vania Williams
Arlington,VA
Summary
I take pride in providing excellent customer service by treating everyone with respect, Professionalism, and a positive attitude. I am highly adaptable and flexible, allowing me to adjust quickly to change priorities and work effectively in a variety of environments. My strong attention to detail helps me complete tasks accurately and effectively while maintaining high standards of quality.
I value building positive relationships with both my coworkers and the people I serve, creating an atmosphere of trust, teamwork and open communication. Im always striving to improve my skills, building on my strengths while seeking opportunities to learn and become even better at what I do.
Overview
12
12
years of professional experience
Work History
Head Girls' JV Basketball Coach
Arlington County Public Schools
Arlington, VA
11.2021 - Current
- Formulated and instituted targeted practice strategies aimed at improving player abilities and enhancing overall team dynamics.
- Guided athletes in developing teamwork, discipline, and sportsmanship both on and off the court.
- Developed and implemented strategic plans to enhance player performance in competitive matches.
- Fostered positive relationships with players, parents, and school staff to support athletic programs.
- Collaborated with fellow coaches to plan and execute effective practice schedules and training regimens.
- Contributed to a winning season by maintaining high levels of motivation, discipline, and commitment from all athletes throughout the year.
- Provided academic support to student-athletes, helping them balance their educational responsibilities alongside athletic commitments.
- Facilitated group coaching sessions and provided individual coaching support.
- Developed relationships with clients to provide ongoing support and encouragement.
HPM Agent
Poolservice Company
Arlington, VA
05.2021 - Current
- Managed routine pool maintenance to uphold safety standards and enhance user experience.
- Conducted comprehensive training on safety protocols and best practices for efficient service delivery to ensure operational excellence.
- Developed service schedules to optimize route efficiency and customer satisfaction.
- Developed and implemented quality control protocols aimed at improving service delivery across various accounts.
- Collected, arranged, and input information into database system.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Developed and executed tailored follow-up strategies to improve customer satisfaction levels.
- Frequently inspected production area to verify proper equipment operation.
Extended School Day Aide
Arlington County Public Schools
Arlington, VA
08.2015 - 10.2021
- Supervised student activities, ensuring a safe and engaging environment.
- Assisted in developing and implementing educational programs tailored to diverse student needs.
- Collaborated with teachers to coordinate schedules and activities for extended school day programs.
- Provided support to students with behavioral challenges, promoting positive engagement and conflict resolution.
- Answer and direct calls to the appropriate team member
- Trained new aides on program procedures and best practices for student interaction.
- Assisted with homework assignments, providing individualized support and guidance for improved understanding of subject matter.
- Allowed students to have student led activities
- Cultivated a supportive atmosphere that empowered students to embrace their true selves.
Shelter Monitor
Aspan
Arlington, VA
11.2020 - 02.2021
- Monitored shelter facilities to ensure safety and compliance with operational standards.
- Assisted residents in accessing resources and support services effectively.
- Maintained accurate records of resident activities and shelter inventory.
- Facilitated communication between residents and service providers to enhance support systems.
- Improved shelter cleanliness by supervising chores performed by residents on a rotating schedule according to established guidelines.
- Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
Front Desk Receptionist
Inns Of Virginia
Arlington, VA
05.2014 - 06.2015
- Managed guest check-in and check-out processes efficiently, ensuring a smooth arrival and departure experience.
- Coordinated reservations and maintained accurate records using property management software.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new front desk staff on operational procedures and customer interaction best practices.
- Ensured customer satisfaction by diagnosing and rectifying room-related concerns.
- Conducted regular cleaning and sanitization of sitting and breakfast areas, promoting hygiene and comfort for patrons.
- Executed morning breakfast service, ensuring timely and efficient delivery.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Washington Lee High School
Arlington, VA06-2003
Skills
- Effective communication
- Adaptability and flexibility
- Certified in CPR/AED
- Decision-making
- Client advocacy
- Task prioritization
- Motivational leadership
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
Timeline
Head Girls' JV Basketball Coach
Arlington County Public Schools
11.2021 - Current
HPM Agent
Poolservice Company
05.2021 - Current
Shelter Monitor
Aspan
11.2020 - 02.2021
Extended School Day Aide
Arlington County Public Schools
08.2015 - 10.2021
Front Desk Receptionist
Inns Of Virginia
05.2014 - 06.2015
High School Diploma -
Washington Lee High School