Vanica Echeveste
Fort Worth
Summary
Dynamic Referral Supervisor at Palm Primary Care of Texas, skilled in training and mentoring staff while enhancing team productivity. Achieved improved customer satisfaction through effective problem-solving and communication. Expertise in processes and procedures, combined with a strong focus on employee motivation, ensures efficient operations and exceptional patient care.
Supervisor Diligent s with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
7
7
years of professional experience
Work History
Referral Supervisor
Palm Primary Care of Texas
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Supervising 7 clinic referral coordinators and CSS processing referrals
- Training new hires in the process of referrals and how to send referrals efficiently and in a timely manner to provide excellent patient care
- Processing referrals for clinics and making sure insurance referral authorizations are completed to cover specialist visits
- Verification of insurance and updating patient demographics as needed
- Medical Records and Faxes
- Developing relationships with specialist offices and facilities to provide great and efficient patient care
- Answering phones and making appointments when needed
- Interviewing and hiring new referral coordinators
- Approving time off and time sheets for payroll
Office Manager
Fort Worth Primary Care
06.2019 - 06.2023
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Bank deposits
- Check in - collecting copays, verification of insurance, making appointments, confirming appointments, updating paperwork and demographics
- Check out - making follow up appointments and answer any questions the patients may have
- Referrals - processing referrals for patients to see specialist referred to by the physician
- Making sure employees do their jobs in a timely manner and efficiently, such as triaging patients, taking phone calls and creating informative telephone encounters, sending in patient refills correctly, giving and documenting injections and any procedures done
- Checking faxes and medical records
- Ordering Supplies for the back and front office
- Making sure when an employee is out that they are covered
Front Desk Medical Receptionista
Dr. Kraig Pepper
06.2018 - 05.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Education
Medical Assitant Certification - Medical Assistant
Remington College
Fort Worth, TexasSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff discipline
- Team building
- Processes and procedures
- Policy enforcement
Languages
Spanish
Native or Bilingual
Timeline
Referral Supervisor
Palm Primary Care of Texas
06.2023 - Current
Office Manager
Fort Worth Primary Care
06.2019 - 06.2023
Front Desk Medical Receptionista
Dr. Kraig Pepper
06.2018 - 05.2019
Medical Assitant Certification - Medical Assistant
Remington College
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