VANICIA BAKER

• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Counseled families on issues such as child development, nutrition, financial literacy and domestic violence prevention.
• Educated parents on child development milestones and positive discipline techniques.
• Attended trainings related to trauma informed care, child development, domestic violence prevention.
• Demonstrated knowledge of child development principles while working with students of various ages.
• Participated in continuing education courses designed to enhance knowledge of child development principles.
• Supervised and monitored the daily activities of child development staff to ensure compliance with safety regulations.
• Developed presentations on various topics related to child development and psychology for use during class discussions.
• Participated in continuing education courses related to child development counseling practices.
• Carried out assessments of child development at key stages including 6-8 weeks, 8-12 months and 2-2.5 years.
• Counseled families regarding various aspects of child development including nutrition and hygiene habits.
• Analyzed data related to child development trends and wrote reports summarizing findings.
• Developed engaging lesson plans aligned with curriculum standards.
• Facilitated classroom discussions to promote critical thinking and collaboration.
• Maintained a positive classroom environment fostering respect and inclusivity.
• Maintained a safe and orderly learning environment for all students.
• Built and strengthened positive relationships with students, parents, and teaching staff.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.
• Worked with cross-functional teams to achieve goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Maintained updated knowledge through continuing education and advanced training.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Assisted guests with check-in and check-out procedures efficiently.
• Responded to guest inquiries and resolved issues promptly.
• Managed reservations using hotel management software effectively.
• Trained new staff on company policies and service standards thoroughly.
• Resolved guest complaints in a professional manner.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Processed payments and handled cash transactions accurately.
• Greeted walk-in and phone guests, determining interests and needs.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Maintained cleanliness of lobby area and front desk counter.
• Tracked inventory levels of supplies needed for front desk operations.
• Ensured compliance with hotel policies and procedures.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Transmitted information or documents to customers through email, mailings or facsimile machine.

• Provided direct service and leadership advocate support by handling referrals for advocacy issues , resolving complaints, assisting with management guidance.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
• Identified needs of customers promptly and efficiently.
• Resolved routine and complex issues by performing detailed research.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Updated databases with new and modified customer data.
• Validated insurance and advised patients of benefits and coverage.
• Complied with insurance regulations dictated by local, state and federal agencies.
• Retained strong medical terminology understanding in effort to better comprehend procedures.
• Maintained currency with Medicaid regulations and guidelines, eligibility, updates.evaluate members need with insurance plan needs .
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.

• Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
• Very effective on Navigating Through computer based applications and reviewing cardholder's information
• Energetic and reliable insurance member advocate, well-trained in overseeing members profile builder . Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.
• Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in member insurance solutions.
• Technologically-savvy maintaining with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
• Focused and dedicated insurance professional with 120 hours certificate , providing superior customer service and rates in both property and casualty business lines including property, general liability, marine, automobile, crime, umbrella and workers' compensation. Partner with agents to build long-term relationships and develop strategic plans to aid clients with obtaining desired coverage at lowest rates available.
• Hard working team player seeking to leverage background into senior underwriting assistant role with progressive organization.
• Resourceful insurance advocate gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about life , health , auto policy and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 2 years of insurance experience.

May 2018- Card Services

JPMorgan Chase

• Very effective on Navigating Through computer based applications and reviewing cardholder's information
• Pinpointed inefficiencies in business processes and recommended improved policies.
• Time management and ability to multitask
• Led Team huddles for new updates and procedures
• Delivering excellent service and quality with every customer to resolve account delinquency
• Follow regulatory/ policy and procedures practices
• One on one development coaching
• Assist customers on programs and payment arrangements
• Assist with creating UAT test scripts and leverage them in UAT test validation
• Responsible for reviewing or interpreting and servicing guidelines, business policies, procedures and make recommendations to improve within the business
• Responsible for the documentation of issues and suggested solutions intended to improve the business environment, streamlines the business and achieve operational excellence
• Implement new user tools into production while also providing live demonstrations and update system assistance
• Business Analysts entry level
• Collection expert
• Developed metrics used to determine inefficiencies and areas for improvement.
• Performed root cause analysis of data to develop counter-strategy and improve performance.

• Ability to demonstrate resourceful knowledge with student's in the medical feild
• Very effective on navigating through computer Data Base and sending diploma certifications
• Outstanding level of motivation to keep the department student's energy elevated to graduate
• Efficiently consultant and support assistance with career development
• Academic advisor - Health and Human Services,medical office and billing specialist,medical administrative assistant,pharmacy technician,health tech specialists
• Magnificent Management and innovative skills
• Performance driven in business achievements
• Demonstrate Resourceful knowledge with medical student's success in program
• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
• Processed financial documents, contracts, expense reports and invoices.
• Guided administrative and professional staff through computer and software problems.
• Monitored schedules and calendar obligations for executives.
• Managed phone calls from clients during executives' absences and delivered informative answers to questions.
• Contributed to business growth by confirming customer satisfaction with service and quality.
• Documented and scoped actions taken to resolve issues after service calls.

• Demonstrated Resourceful knowledge on customer care and Telesales training
• Very effective on Navigating Through computer Data Base and power points for meetings with T-Mobile
• Troubleshooting any escalated problems customer is having with T-Mobile service
• Managing my team and the floor production to keep the floor energy
• Giving agents feedback to improve there performance on call scripts and salesmanship
• Time control and ability to adjust pay roll
• Training Leadership representatives for Outstanding customer services
• Quality Assurance 

• Time management
• Face to face up selling the customer
• Persuasive skill
• Made product for the store front line up
• Marketing
• Manage my employees, provide leadership abilities, as well as discipline and constructive criticism
• Fill Out the daily finance book, complete nightly paperwork, As well as weekly payroll
• Conduct Weekly Interviews
• Deposit Bank Forms, And balance the register
• Development training on new products
  
• Contributed to development and expansion of marketing channels through collaboration with multi-disciplinary marketing team to execute sales-focused marketing campaigns.
• Collaborated with marketing directors to translate messaging concepts into creative, engaging marketing materials.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.