Vanilla Londo
Lafayette,LA
Summary
Proven Merchandiser Manager at Dollar Tree, adept in e-commerce merchandising and merchandise allocation, enhanced operational efficiency through effective communication. Demonstrated ability to manage high-stress situations with professionalism, significantly increasing customer loyalty. Skilled in stock control, with a keen focus on sustainable product promotion and ethical sourcing.
Savvy Job Title committed to helping companies build dependable supply networks for uninterrupted service. Eager to work with vendors and negotiate contracts for long-term growth and mutual business support. Monitors ordering processes for inventory accuracy and timely delivery.
Overview
15
15
years of professional experience
Work History
Merchandiser Manager
Dollar Tree
Lafayette, LA
11.2022 - Current
- Established clear communication channels between departments, improving overall operational efficiency.
- Supported corporate social responsibility initiatives by promoting sustainable products and ethical sourcing practices.
- Coordinated seasonal merchandise transitions, maintaining accurate stock levels for timely replenishment.
- Participated in relevant trade shows or conferences, staying informed about industry developments.
Customer Service Representative
A First Name Basis
Lafayette, LA
11.2016 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Louisiana Workforce Commission
New Iberia, LA
05.2010 - 10.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
General Studies -
New Iberia Senior High School
New Iberia, LA05.2006
Skills
- E-commerce merchandising
- Merchandise allocation
- Stock control
Timeline
Merchandiser Manager
Dollar Tree
11.2022 - Current
Customer Service Representative
A First Name Basis
11.2016 - 07.2022
Customer Service Representative
Louisiana Workforce Commission
05.2010 - 10.2015
General Studies -
New Iberia Senior High School