Vanina Bernard
Plantation
Summary
Dynamic HR coordinator with extensive experience in customer service at Bank of America. Demonstrated success in managing employee records and payroll processing, leading to enhanced operational efficiency. Proficient in QuickBooks and skilled in building strong relationships while ensuring compliance. Committed to delivering exceptional support and effective solutions.
Overview
19
19
years of professional experience
Work History
Sales Support Specialist
Chauvet Lighting
David
05.2022 - Current
- Manage and process international orders, working closely with global partners, and distributors to ensure timely and compliant shipping and delivery.
- Generate sales documentation, invoices, and reports as required.
- Maintain and update customer and contact information in CRM systems; assist with resolving customer inquiries and complaints.
- Act as a liaison between the sales team and other departments (e.g., customer service, finance, purchasing), ensuring smooth communication and collaboration across teams.
- Communicate with logistics companies to obtain estimated freight costs for international orders.
- Build and maintain strong relationships with those logistics providers to ensure optimal service.
- Run various reports, including back-order reports, active order reports, etc.
- Communicate with the warehouse, Quality Control, and receiving.
- Create RMA requests for customer returns.
- Provide a monthly sales forecast based on open orders.
- Regularly communicate and meet with the Business Development Manager (BDM) to align on priorities and updates.
- Cultural and social awareness, tolerance, and understanding, as well as knowledge, and a willingness to learn and adapt to different cultures and people without bias.
HR & Administrative Support
HR & Administrative Support Employment Solution
Plantation
01.2022 - 05.2022
- Provide comprehensive administrative and HR support to the school administration office, ensuring efficient daily operations.
- Assist with maintaining and updating employee records, payroll coordination, and scheduling.
- Manage correspondence, file documentation, and ensure compliance with school policies and HR procedures.
- Act as a liaison between staff and administration, addressing inquiries, and providing necessary support.
- Coordinate onboarding procedures for new hires, including processing paperwork and conducting orientation sessions.
Accounting & Administrative Assistant
Mile Marker Industries
Pompano Beach
06.2018 - 10.2020
- Managed accounts payable and receivable, processing invoices, and tracking expenses to ensure accurate financial reporting
- Assisted in preparing and processing billing, ensuring timely collection of customer payments
- Maintained organized financial records using QuickBooks and Microsoft Excel, improving efficiency in reporting and reconciliations
- Conducted follow-ups with clients regarding outstanding invoices and provided exceptional customer service
- Scanned and digitized records to maintain an organized filing system
- Supported the Accounting Manager in daily operations, including printing labor tickets and preparing financial documentation
Accounting & Administrative Assistant
Jason's Carpets & Tile
Margate
10.2014 - 02.2018
- Processed and managed accounts payable transactions, ensuring vendors were paid accurately and on time
- Assisted with payroll processing, invoicing, and financial reporting
- Provided administrative support, including answering customer inquiries, scheduling appointments, and managing office operations
- Maintained financial records in QuickBooks and Excel for better tracking and analysis
- Coordinated with vendors and customers to resolve billing discrepancies and ensure smooth financial transactions
- Supported the Accounting Manager in various administrative and financial functions
Clerical & Administrative Assistant (Temp Position)
City of Dania Beach
Dania Beach
10.2012 - 08.2013
- Performed various clerical and administrative tasks, including data entry, document scanning, and record-keeping
- Assisted with organizing and maintaining official city records and documents
- Managed outbound and inbound phone calls, responding to public inquiries with professionalism
- Organized site plans and other municipal documents, ensuring accessibility and compliance with city regulations
- Provided support in handling correspondence, filing paperwork, and assisting with special projects as assigned
Banking & Financial Services Specialist
Bank of America
Sunrise
01.2012 - 08.2012
- Provided excellent customer service by assisting clients with transactions, including deposits, withdrawals, and loan payments
- Processed financial transactions accurately, ensuring compliance with banking regulations and policies
- Assisted customers with account management, including checking and savings accounts, mortgages, and personal loans
- Resolved customer inquiries and disputes regarding account balances, holds, and payment issues
- Managed night deposits, verified cash transactions, and prepared daily financial reports
- Promoted bank products and services, helping clients find financial solutions that met their needs
Assistant Manager / Store Manager
Piercing Pagoda of Zale
Pembroke Pines
04.2009 - 11.2011
- Managed all aspects of store operations, including inventory management, employee supervision, and financial oversight
- Oversaw marketing and promotional activities to increase sales and meet company goals
- Trained, coached, and motivated staff to enhance customer service and operational efficiency
- Handled payroll processing, scheduling, and employee performance evaluations
- Maintained accurate financial records, performed daily bank deposits, and reconciled cash transactions
- Ensured compliance with company policies and industry regulations
Assistant Manager
Victoria's Secret
Sunrise
09.2008 - 03.2009
- Assisted in managing store operations, including sales, merchandising, and inventory control
- Provided exceptional customer service, addressing inquiries and resolving concerns effectively
- Supported staff training and development to enhance sales performance and product knowledge
- Maintained store appearance and implemented visual merchandising strategies to drive sales
- Processed financial transactions, managed daily cash deposits, and monitored expense reports
Patient Registration & Data Entry Representative
Caledonia Financial Services
Plantation
05.2006 - 08.2008
- Managed patient registration and insurance verification, ensuring accurate data entry and compliance with billing requirements
- Processed medical billing and insurance claims, liaising with insurance carriers to resolve discrepancies
- Handled sensitive patient information with confidentiality and adherence to HIPAA regulations
- Entered and maintained accurate patient records, ensuring efficient retrieval and processing
- Assisted with medical coding, claims processing, and collections to support revenue cycle management
Education
Associate Degree - Film
Katherine Gibbs and Digital
Melville, NY01.2005
Certificate - Data Entry
Blake Business Academy
New York, NY01.1995
Skills
- Employee records management
- HR coordination
- Scheduling
- Payroll processing
- Accounts payable and receivable
- Invoicing
- QuickBooks
- Expense tracking
- Data entry
- Document processing
- Clerical support
- Customer service
- Microsoft Office (Excel, Word, Outlook)
- Payroll processing software
- Data Entry and Record Management (40 WPM)
- Customer Service and HR Administration
References
References available upon request.
Languages
- French, Native/ Bilingual
- Haitian Creole, Native/ Bilingual
Timeline
Sales Support Specialist
Chauvet Lighting
05.2022 - Current
HR & Administrative Support
HR & Administrative Support Employment Solution
01.2022 - 05.2022
Accounting & Administrative Assistant
Mile Marker Industries
06.2018 - 10.2020
Accounting & Administrative Assistant
Jason's Carpets & Tile
10.2014 - 02.2018
Clerical & Administrative Assistant (Temp Position)
City of Dania Beach
10.2012 - 08.2013
Banking & Financial Services Specialist
Bank of America
01.2012 - 08.2012
Assistant Manager / Store Manager
Piercing Pagoda of Zale
04.2009 - 11.2011
Assistant Manager
Victoria's Secret
09.2008 - 03.2009
Patient Registration & Data Entry Representative
Caledonia Financial Services
05.2006 - 08.2008
Associate Degree - Film
Katherine Gibbs and Digital
Certificate - Data Entry
Blake Business Academy
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