Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Risk Operations Associate
Draftkings Inc
Las Vegas, NV
01.2021 - Current
Organized, analyzed, evaluated, interpreted, and reported on investigative information.
Investigated and resolved complex cases involving financial fraud, embezzlement, and other white-collar crimes.
Conducted Enhanced Due Diligence (EDD) reviews in accordance with DraftKings' policies and procedures, utilizing a range of internal and external tools and resources to ensure comprehensive risk assessment.
Ensured strict adherence to DraftKings' anti-money laundering and fraud policies, actively participating in investigation, reporting, and maintaining sound program governance.
Kept abreast of the latest fraud and money laundering behaviors, issues, policies, regulations, criminal typologies, industry best practices, and emerging trends, enabling informed decision-making and strategic planning.
Community Associate
Regus Management
Las Vegas
01.2017 - 01.2021
Customer Support: Provide support to customers across various industries, assisting with administrative tasks and ensuring their needs are met.
Center Management: Oversee the smooth operation of the center, ensuring cleanliness, and resolving any maintenance issues.
Customer Care: Address customer inquiries, ranging from WiFi codes to package tracking, and offer assistance in setting up meeting rooms or resolving technical issues.
Invoice Management: Ensure accurate billing and invoicing for all services provided to customers.
Community Building: Foster a sense of community among customers by creating a welcoming environment and facilitating interactions.
Human Resources Assistant
United Parcel Service
Seattle, WA
01.2016 - 12.2016
Manage the full employee lifecycle, including recruiting, onboarding, and offboarding processes
Develop and implement HR policies and procedures
Handle employee relations issues, including conducting investigations and addressing employee complaints
Conduct training sessions for employees on HR policies and procedures
Assist with benefits administration, including open enrollment and changes to employee benefits
Manage employee records, including maintaining accurate and up-to-date employee files
Assist with payroll processing and other HR-related tasks as needed