Vanisha Adams
Baton Rouge,LA
Summary
Accomplished Human Resources Specialist from Volunteers Of America Greater Baton Rouge, adept in HR policies development and fostering diversity and inclusion. Spearheaded initiatives that enhanced employee retention by 30%, leveraging strong relationship-building skills. Excelled in creating impactful recruitment strategies and streamlining onboarding processes to drive organizational success.
Overview
15
15
years of professional experience
Work History
Human Resources Specialist (42A)
Volunteers Of America Greater Baton Rouge
05.2023 - Current
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Managed payroll operations accurately, ensuring timely disbursement of salaries and proper documentation for tax purposes.
- Analyzed turnover rates to identify patterns and implement strategies for reducing attrition, leading to higher employee retention levels.
- Collaborated with department managers to identify staffing needs, resulting in tailored recruitment strategies for each team.
- Developed policies and procedures that fostered positive workplace culture while maintaining legal compliance.
- Handled employee relations issues effectively, mediating conflicts between staff members when needed, leading to a more harmonious work environment.
- Partnered with executive leadership to strategically align HR goals with overarching business objectives, driving organizational success as a result.
- Oversaw benefits administration functions, negotiating favorable contracts with service providers while keeping costs under control.
- Spearheaded diversity initiatives, fostering an inclusive work environment and promoting cultural understanding among staff members.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed and coordinated employee training programs to improve productivity and performance.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Administered employee benefits programs and assisted with open enrollment.
- Worked alongside global business leader to deploy new training strategies.
Head Cook
East Baton Rouge Parish School System
08.2014 - 05.2023
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
- Cooked memorable dishes that brought new customers into establishment.
- Developed new menu items for increased customer satisfaction and repeat business.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Implemented cost-effective measures in the procurement of ingredients, resulting in significant savings without sacrificing quality.
- Mentored kitchen staff to prepare each for demanding roles.
- Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
- Tracked food costs and adjusted menu pricing accordingly to maintain profitability while offering competitive prices for customers.
- Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Established strong vendor relationships resulting in reliable deliveries of top-quality ingredients at competitive prices.
- Collaborated with restaurant management to develop and execute strategies for improving overall guest satisfaction.
- Attended industry conferences and workshops to stay up-to-date on current trends in cuisine and restaurant management practices.
- Set up and broke down kitchen for service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Monitored food production to verify quality and consistency.
- Evaluated food products to verify freshness and quality.
- Coordinated with team members to prepare orders on time.
- Assisted with menu development and planning.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Disciplined and dedicated to meeting high-quality standards.
Customer Service Representative
Walmart
02.2009 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH07.2024
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH07.2024
Skills
- HR policies development
- Onboarding Processes
- Job Descriptions
- Performance Appraisals
- Diversity and Inclusion
- Payroll Management
- Organizational Development
- Recruitment Strategies
- Background Checks
- Benefits Administration
- Employee Surveys
- Customer Relations
- Training and mentoring
- Employee Onboarding
- Pre-Employment Screening
- Microsoft Office Suite
- Risk Management
- Employee Retention
- Onboarding and Orientation
- Recruitment
- Management Development
- Recruiting
- Decision-Making
- Microsoft Office
- Documentation and Recordkeeping
- Customer Relationship Management
- Conflict Resolution
- Recruitment and hiring
- Human Resources Support
- New Hire Onboarding
- Employee Orientation
- Employment Recordkeeping
- New Hire Orientation
- Recruitment Management
- Performance Appraisal
- Documentation and Recordkeeping
- Customer Relationship Management
- Conflict Resolution
- Recruitment and hiring
- Human Resources Support
- New Hire Onboarding
- Employee Orientation
- Employment Recordkeeping
- New Hire Orientation
- Recruitment Management
- Performance Appraisal
Timeline
Human Resources Specialist (42A)
Volunteers Of America Greater Baton Rouge
05.2023 - Current
Head Cook
East Baton Rouge Parish School System
08.2014 - 05.2023
Customer Service Representative
Walmart
02.2009 - 08.2014
Bachelor of Science - Business Administration
Southern New Hampshire University
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Similar Profiles
Kyra JohnsonKyra Johnson
Intake Coordinator at Volunteers Of America Greater Baton RougeIntake Coordinator at Volunteers Of America Greater Baton Rouge
Rex MayRex May
Volunteer at Greater Baton Rouge Food BankVolunteer at Greater Baton Rouge Food Bank
Kenneth NguyenKenneth Nguyen
Volunteer at Greater Baton Rouge Food BankVolunteer at Greater Baton Rouge Food Bank