Vanisha Bogan
North Las Vegas,NV
Summary
Seeking full time employment as a Driver CDL B, CS Supervisor (Call Center), or Clerical Technician. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Remerge America
North Las Vegas, NV
11.2020 - Current
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Safety Tranier
MV Transportation Services
Las Vegas, NM
04.2018 - 11.2020
- Presented to students necessary documentation on driving practices, laws and safety to allow study and preparation outside of class.
- Communicated regularly with supervisors regarding ongoing training activities.
- Trained employees in customer service skills related to public transit passengers.
- Monitored student drivers' route knowledge to ensure proper operation of buses within designated routes.
- Announced stops clearly to help passengers disembark at correct locations.
- Collected fares, tickets and passes accurately.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
Education
Dental Assistant Diploma -
Bryman College
04.1999
Diploma -
John Hope High School
06.1997
Skills
- 5 years of experience as a Customer Service Representative Call Center
- 4 years of experience as a Call Center Supervisor
- 1 years of experience as Public Transit Bus Driver and Personal Care Assistant
- 1 year of experience as a Records Clerk
- Versatile, people-focused Customer Service Professional with diverse experience
- Expertise handling inbound and outbound calls providing customers with critical information
- Able to negotiate monetary transactions as cashier in a point of sales center
- Ability to prepare food and maintain a clean and orderly work environment
- Proficient in Microsoft Office Suite and internet savvy
- Call Management
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Data Entry
- Complaint Resolution
- Scheduling
- Appointment Scheduling
- Report Preparation
- Problem Resolution
- Sales Expertise
- Staff Training
- Positive and Professional
- Multi-Task Management
- Customer Service
Driving Information
Class B, Nevada, School Bus; Pass Transport
Relevant Experience
- Torrance Transit- Bus Operator, Torrance, CA, 05/2013, 09/2014, Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride. Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
- VXI Global Solutions (DIRECTV) - Customer Service Rep, Los Angeles, CA, 05/2012, 05/2013, Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service. Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Home Instead Senior Care- Personal Care Aid, Los Angeles, CA, 12/2010, 05/2012, Administer bedside or personal care, such as ambulation or personal hygiene assistance. Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Plan, shop for, or prepare nutritious meals. Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- LA County Recorder's Office- Records Clerk, Norwalk, CA, 10/2008, 10/2009, Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answer telephones, direct calls, and take messages. Review files, records, and other documents to obtain information to respond to requests.
- Monotek, LLC- Customer Service Rep Supervisor (Sprint), Los Angeles, CA, 02/2004, 07/2008, Answered and directed large volume of incoming calls, following up on customer service issues and provided conflict resolution. Prepared weekly invoices and payroll and conducted credit checks for customers.
- Home Depot- Cashier/Customer Service Associate, Los Angeles, CA, 03/2007, 08/2007, Handled cash and credit/debit card transaction while assisting customers and resolving their complaints. Maintain clean and orderly work environment. Stock shelves, and mark prices on shelves and items.
Timeline
Customer Service Representative
Remerge America
11.2020 - Current
Safety Tranier
MV Transportation Services
04.2018 - 11.2020
Dental Assistant Diploma -
Bryman College
Diploma -
John Hope High School
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