VANISHA FULLER
Maumelle,AR
Summary
A dynamic professional with a proven ability to build relationships; adaptable leader with the ability to work independently and maintain critical thinking skills in the face of unforeseen challenges. Ability to manage multiple priorities, a fast learner, outstanding, and driven to provide excellent support to professional team. Strong work ethic, positive attitude, accurate, assertive, and adaptable.
Overview
11
11
years of professional experience
Work History
Chargeback Associate I
FIS Global
09.2022 - 07.2023
- Supported institution/Cardholder inquiries on exception issues
- (i.e., Status of chargeback services related work, time frames, inquiries into the resolution of fraud, etc.) Responded to calls from both issuers and all other departments in relation to escalated concerns
- Provided ongoing training to associates when needed as well as ensuring the associates are up to date on all process modifications or rule/regulation updates
- Completed Client Management System (CMS) requests as assigned
- Evaluated and provided feedback on individual and team performance in productivity, accuracy, timeliness, quality, and losses.
Customer Service Representative
TTEC
03.2018 - 07.2022
- Responded to customer inquiries via telephone and written correspondence in a timely and appropriate manner
- Maintained performance and quality standards based on established call center metrics including turn-around times
- Coordinated internal activities necessary to research and resolve inquiries and provide accounts with service solutions
- Contributed to a team effort to meet and exceeded service, production, and quality goals
- Identified errors and implemented solutions with team members and leaders.
Housekeeper
Arkansas Surgical Hospital
01.2017 - 03.2018
- Performed timely patient room cleaning and provided cleaning support to the various departments
- Cleaned daily in all areas including discharge cleaning, patient room cleaning, cycle cleaning, office cleaning and all ancillary area cleaning to ensure the continuity and efficiency of patient care and daily operations
- Adhered to all hospital safety standards in the use of chemicals, equipment, and machinery and in clearly marking hazardous areas resulting from cleaning processes.
Customer Service Associate
Ross Dress for Less
09.2014 - 11.2016
- Provided high quality customer service and hospitality in the execution of assigned duties, greeting customers, arranging customer requests, directing customer complaints, and assisting customers as needed
- Trained new cashiers and cross-trained other associates
- Operated a cash register for cash and credit card transactions
- Performed daily departments tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.
Customer Service Representative
Walmart
06.2012 - 07.2014
- Counted money in cash drawers at the beginning and the end of the shift to ensure that amounts are correct and that there is adequate change
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Answered customers' questions and provided information on procedures or policies
- Provided high quality customer service and hospitality in the execution of assigned duties, greeting customers, arranging customer requests, directing customer complaints, and assisting customers as needed
- Determined customer needs by asking relevant questions and listening actively to the responses.
Education
High School Diploma -
North Little Rock High School
North Little Rock, AR05.2013
Skills
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of MS Office: Excel, Outlook, Word, Teams, and PowerPoint
- Outstanding organizational and conflict management skills with seasoned accuracy in the areas of scheduling, technical support, and customer engagement
- Handle confidential information with integrity and professionalism within HIPAA Guidelines
- Cognitive ability including reasoning, multi-tasking, and comprehend ideas
- Thorough knowledge of product philosophy, policy, procedures, documentation, and systems
- Highly analytic thinker with demonstrated talent for planning, initializing, and implementing operational procedures and streamlining complex work procedures
- Hands-on experience in reviewing, updating, or making changes to accounts
References
References and supporting documentation furnished upon request
Timeline
Chargeback Associate I
FIS Global
09.2022 - 07.2023
Customer Service Representative
TTEC
03.2018 - 07.2022
Housekeeper
Arkansas Surgical Hospital
01.2017 - 03.2018
Customer Service Associate
Ross Dress for Less
09.2014 - 11.2016
Customer Service Representative
Walmart
06.2012 - 07.2014
High School Diploma -
North Little Rock High School
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