VANISHA FULLER
Maumelle,AR
Summary
A dynamic professional with a proven ability to build relationships; adaptable leader with the ability to work independently and maintain critical thinking skills in the face of unforeseen challenges. Ability to manage multiple priorities, a fast learner, outstanding, and driven to provide excellent support to professional team. Strong work ethic, positive attitude, accurate, assertive, and adaptable.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chargeback Associate I
FIS Global
09.2022 - 07.2023
- Supported institution/Cardholder inquiries on exception issues
- (i.e., Status of chargeback services related work, time frames, inquiries into the resolution of fraud, etc.) Responded to calls from both issuers and all other departments in relation to escalated concerns
- Provided ongoing training to associates when needed as well as ensuring the associates are up to date on all process modifications or rule/regulation updates
- Completed Client Management System (CMS) requests as assigned
- Evaluated and provided feedback on individual and team performance in productivity, accuracy, timeliness, quality, and losses.
Customer Service Representative
TTEC
03.2018 - 07.2022
- Responded to customer inquiries via telephone and written correspondence in a timely and appropriate manner
- Maintained performance and quality standards based on established call center metrics including turn-around times
- Coordinated internal activities necessary to research and resolve inquiries and provide accounts with service solutions
- Contributed to a team effort to meet and exceeded service, production, and quality goals
- Identified errors and implemented solutions with team members and leaders.
Customer Service Representative
Walmart
06.2012 - 07.2018
- Counted money in cash drawers at the beginning and the end of the shift to ensure that amounts are correct and that there is adequate change
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Answered customers' questions and provided information on procedures or policies
- Provided high quality customer service and hospitality in the execution of assigned duties, greeting customers, arranging customer requests, directing customer complaints, and assisting customers as needed
- Determined customer needs by asking relevant questions and listening actively to the responses.
Education
Certificate - Phlebotomy
R&L Healthcare
08.2021
High School Diploma -
North Little Rock High School
05.2013
Skills
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of MS Office: Excel, Outlook, Word, Teams, and PowerPoint
- Outstanding organizational and conflict management skills with seasoned accuracy in the areas of scheduling, technical support, and customer engagement
- Handle confidential information with integrity and professionalism within HIPAA Guidelines
- Cognitive ability including reasoning, multi-tasking, and comprehend ideas
- Thorough knowledge of product philosophy, policy, procedures, documentation, and systems
- Highly analytic thinker with demonstrated talent for planning, initializing, and implementing operational procedures and streamlining complex work procedures
- Hands-on experience in reviewing, updating, or making changes to accounts
Certification
- Phlebotomy
Timeline
Chargeback Associate I
FIS Global
09.2022 - 07.2023
Customer Service Representative
TTEC
03.2018 - 07.2022
Customer Service Representative
Walmart
06.2012 - 07.2018
Certificate - Phlebotomy
R&L Healthcare
High School Diploma -
North Little Rock High School
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