Approved or denied loans based on established criteria and underwriting guidelines.
Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
Reviewed appraisals and title documents to verify accuracy and completeness.
Relationship Manager
Bank Of America
11.2016 - 03.2018
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Financial Manager
Regions Bank
06.2013 - 11.2016
Developed annual budgets in collaboration with financial director
Generated revenue and reduced costs by recommending innovative alternatives.
Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
Forecasted operating costs for scheduled projects by strategizing with other departments.
Assistant Manager
Wells Fargo Bank, N.A.
05.2011 - 06.2013
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Created employee schedules to align coverage with forecasted demands.
Education
Bachelor of Science - Business Administration And Management
University of Illinois At Chicago
Chicago, IL
06.1990
Skills
Complex Problem-Solving
Complete Loan Applications
Application Analysis
NMLS Registration
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of twenty staff members.
Achieved 150% by completing 300 applications with accuracy and efficiency.
Timeline
Mortgage Underwriter
Georgia's Own Credit Union
03.2018 - Current
Relationship Manager
Bank Of America
11.2016 - 03.2018
Financial Manager
Regions Bank
06.2013 - 11.2016
Assistant Manager
Wells Fargo Bank, N.A.
05.2011 - 06.2013
Bachelor of Science - Business Administration And Management
University of Illinois At Chicago
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