Vanita Hemphill
Houston,TX
Summary
Motivated Clerk well-versed in overseeing clerical and office needs in self-directed fashion. Strong communication, customer service and recordkeeping skills. Analytical and detail-oriented with resourceful and hardworking nature.
Overview
10
10
years of professional experience
Work History
Pharmacy Customer Service Representative
Teleperformance USA
11.2022 - Current
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Educated customers about billing, payment processing and support policies and procedures.
- Confirmed customer information and insurance eligibility for prescriptions.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Managed over 50 customer calls per day.
Health Insurance Representative
Ttec (TeleTech) - HealthCare Solutions
01.2022 - 10.2022
- Improved customer satisfaction by efficiently addressing and resolving health insurance inquiries.
- Streamlined claim processing for faster resolution and increased client satisfaction.
- Managed high call volume while maintaining exceptional customer service standards, leading to positive feedback from clients.
- Developed strong relationships with clients and healthcare providers through clear communication and empathy during challenging situations.
- Assisted customers in navigating online portals or mobile applications for self-service options related to their health insurance accounts.
Office Assistant
Healthcare For All
10.2020 - 06.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Medical Office Assistant
New Age Healthcare
01.2018 - 12.2020
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Home Care Provider
Incarnation Home Health
01.2014 - 12.2018
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
Education
High School Diploma -
North Forest High School
Houston, TXBBA - Business
University of Houston - Downtown
Houston, TX06.2026
Associate of Arts - General Studies
Houston Community College
Houston, TX05.2021
Skills
- Attention to Detail
- Inventory Management
- Conflict Resolution
- Adaptability and Flexibility
- Customer Service
- Data Entry
- Remote Office Availability
- Time Management
Additional information
- 2+ years of remote work experience
- Countless monetary bonuses for QA assessments
- Dedicated Home Office with high speed internet (modem connected)
Timeline
Pharmacy Customer Service Representative
Teleperformance USA
11.2022 - Current
Health Insurance Representative
Ttec (TeleTech) - HealthCare Solutions
01.2022 - 10.2022
Office Assistant
Healthcare For All
10.2020 - 06.2022
Medical Office Assistant
New Age Healthcare
01.2018 - 12.2020
Home Care Provider
Incarnation Home Health
01.2014 - 12.2018
High School Diploma -
North Forest High School
BBA - Business
University of Houston - Downtown
Associate of Arts - General Studies
Houston Community College
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