Summary
Overview
Work History
Education
Skills
Timeline
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Vanita Malouf

Vanita Malouf

Mesa,AZ

Summary

Dedicated and dependable employee with a strong track record in cash register operation, merchandise stocking, and delivering exceptional customer service. Known for exceptional organizational skills, proactive approach, and punctuality. Thrives in collaborative team environments.

Overview

17
17
years of professional experience

Work History

Cashier

Chevron
Mesa, AZ
01.2023 - 11.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits, or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Oil and Lube Technician

Cobblestone Auto Spa
Gilbert, AZ
03.2021 - 11.2022
  • Performed oil and filter changes on a variety of vehicles, including cars, trucks, buses, and heavy equipment.
  • Inspected vehicle fluids levels and topped off as necessary.
  • Checked air filters, spark plugs, belts, brakes, and other components to ensure they were in good condition.
  • Tested batteries for proper voltage output with electronic testers.
  • Maintained records of all work performed on each vehicle in accordance with state regulations.
  • Provided customers with estimates of repair costs prior to commencing any work.
  • Communicated effectively with customers regarding the status of their vehicles' repairs.
  • Followed safety procedures at all times while working around hazardous materials.
  • Changed oil, transmission fluid and filters in vehicles.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Maintained tools, test equipment and materials, keeping work areas organized.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
  • Reviewed completed work and road-tested vehicles.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.

Behavioral Health Technician

The Riversource
Arizona City, AZ
05.2017 - 10.2019
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Facilitated group therapy sessions with multiple patients.
  • Provided crisis intervention services to patients in need.
  • Advised clinical staff regarding appropriate interventions for behavioral issues.
  • Maintained accurate documentation of patient progress and treatments received.
  • Educated family members on techniques to support a patient's recovery process.
  • Observed patients' behaviors during recreational activities and outings.
  • Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
  • Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
  • Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
  • Organized daily activities such as arts and crafts, games, music therapy., that promote healthy coping skills.
  • Assisted in coordinating transportation for appointments outside the facility when necessary.
  • Provided emotional support to clients and patients dealing with difficult situations.
  • Responded promptly to any emergency situations that may arise within the facility.
  • Documented behavioral incidents to keep accurate records.
  • Completed patient reports daily and submitted to management for evaluation.
  • Established and maintained professional working relationships with clients, staff and public.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Completed daily client rounds and tracked client movements.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Assisted patients improve social relationships and engagement.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Accompanied patients to medical and counseling appointments.
  • Contacted patients' relatives to coordinate family visits and conferences.

Crew Member

Trader Joe's
Escondido, CA
08.2008 - 06.2012
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Informed customers about daily specials in an engaging manner.
  • Checked expiration dates on all products before serving them to customers.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Directed patrons to restrooms and other amenities within facility.

Barista

Starbucks
Mountain View, CA
07.2006 - 08.2008
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Adhered to health department regulations concerning sanitation standards.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Utilized POS system to receive and process customer payments.

Education

High School Diploma -

Lydian Academy
Menlo Park, CA
06-2008

Skills

  • Drawer balancing
  • Product Recommendations
  • ID Verification
  • Customer Service
  • Customer Assistance
  • POS Systems
  • Product restocking
  • Daily Reporting
  • Loyalty Program Promotion
  • Product Knowledge
  • Customer service excellence

Timeline

Cashier

Chevron
01.2023 - 11.2023

Oil and Lube Technician

Cobblestone Auto Spa
03.2021 - 11.2022

Behavioral Health Technician

The Riversource
05.2017 - 10.2019

Crew Member

Trader Joe's
08.2008 - 06.2012

Barista

Starbucks
07.2006 - 08.2008

High School Diploma -

Lydian Academy

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Vanita Malouf